Windows 7: Windows Explorer not working: left pane freezes and can't browse files

madasco · 12 Feb 2013

Dear All:

I have been experiencing an annoying issue in Windows (Windows Ultimate 64 bits, Home premium 64 bits and Windows 8 Pro 64 bits) min

After working well for a few minutes, the windows explorer freezes upon launch, only displaying the "favorites", "libraries" and "homegroup" icons in the left pane. The elements in the mentioned icons cannot be accessed and sometimes they have a magnifying glass on them and the icons on the desktop are blank.

Also, Control Panel windows is often empty after this error takes place.

This issue often, but not necessarily, comes about when i try to check the properties of a file, with windows explorer freezing immediately.

I have reinstalled Windows 7 twice to no avail.

Anyone has ideas on how to fix this? It's rendering my two laptops unusable.
Highly appreciate any useful advice.

Thank you,
Madasco

mitchell65 · 12 Feb 2013

Have you tried running sfc /scannow? When you say you have re installed Windows twice did you do a clean installing by following this tutorial:
Clean Reinstall - Factory OEM Windows 7

madasco · 13 Feb 2013

Quote: Originally Posted by mitchell65

Have you tried running sfc /scannow? When you say you have re installed Windows twice did you do a clean installing by following this tutorial:
Clean Reinstall - Factory OEM Windows 7

Thank you, Mitchell65!

I reinstalled the system to factory settings with the original recovery disks, then got read of most of TOSHIBA's applications and other bloatware and installed my usual software (Office, Itunes... nothing uncommon)

I have tried your sfc /scannow suggestion, but the computer performs is so fast that I cannot get any feedback. The screen dissapears after the process is completed.

I have not had the windows explorer issue today, but I have had a COM SURROGATE error, which also came up very often in my previous installations. I'm going to post about it in another thread.

Will come back here if I experience the windows explorer issue again.

Thanks for your help!

madasco · 13 Feb 2013

Well, it seems that the issue is still there, as I have had it again.

It's so annoying and renders my computer unusable as I cannot browse files nor use the control panel and who knows what else...

Any ideas of what my be happening?

Thanks!!!

mitchell65 · 13 Feb 2013

Then I think I would do a clean install using the tutorial mentioned above but you may wish to wait in case others have a better idea!

AddRAM · 13 Feb 2013

Have you run sfc /scannow ?

Instructions are below.

arampath · 16 Feb 2013

hi guys,

i have the same issue. did sfc . no change
this is happening to control panel as well. can go by hit the path on run. but some files icons are not loading too

this is started yesterday as i turned on computer after 10 th of Feb
any help?
this is the image

madasco · 17 Feb 2013

Thanks, mitchell65 and AddRam.

I finally opted for restoring the software to its factory settings and I am not experiencing the issue anymore.
Of course, I lost a day and a half with updates and installs, but that's how things work.

I have installed most of the software I was using when the issue took place, but I haven't installed K-lite códecs, for instance. I read somewhere that COM SURROGATE errors, which maybe related to this matter, often come when using tweaking or códec software.

Anyway, my computers are working well now.
Thanks for your suggestions and good luck, arampath; I know this is a very annoying issue!
Cheers!