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Windows 7: Interactive Service Detection - Java update problem?

20 Feb 2013   #1
Chicago Vince

XP Pro 32 bit
Interactive Service Detection - Java update problem?


I have a Win 7 box that keeps popping up with an Interactive Service Detection window.
It appears to be some kind of Java update problem, but I can't find anything on line after several
hours of searching. I found reference on how to stop the alert, but that doesn't resolve the cause.
Any ideas would be greatly appreciated. Thx!

Interactive Service Detection

A program running on this computer is trying to display a message
The program might need information from you or permission to complete the task
Why does this happen?

View message
Ask me later

Message Title: Security Alert
Program Path: c:\Windows\Patches\jre-6u39-windows-i586.exe
Received Monday Feb 11, 2013

This problem occurs when the program is not fully compatible with Windows

My System SpecsSystem Spec
22 Feb 2013   #2

Windows 7 Home Premium 64bit SP1

Have you updated java to the newest version? Click.
My System SpecsSystem Spec
22 Feb 2013   #3

W7 Pro SP1 64bit

Welcome to the Seven Forums Vince!

While the file shown in the popup is named like a Java installation file, the problem is probably not caused by Java or the Java update program. The problem is most likely caused by another software package that improperly started the Java installer in the wrong session (read this blog some night when you cannot sleep).

Do you have any software installed on this computer that is designed to update other applications?

Is this W7 box in a corporate setting? If so, does it have GFI LanGuard installed?

edit: if you do not need Java, uninstall it.
If you manually install a version newer than 6 update 39, then maybe the auto-update tool will quit attempting to install the file shown in your first post. (Assuming that this is an auto-updater issue.)
My System SpecsSystem Spec

22 Feb 2013   #4

W7 Pro SP1 64bit

...and this is what happens when curiosity gets the best of me:

(You might want to watch this at 720p and in the full screen mode.)

I do not recommend that anyone actually install a program this way, too many things could go wrong. This was done inside a virtual machine that resets back to a clean state after I'm done playing with it.
My System SpecsSystem Spec
22 Feb 2013   #5

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Java 6:
end of public updates: Where can I get the latest version of Java 6?
auto-update to v7: Java 7 Auto-Update and Java 6

32 vs 64 bit: Which Java download should I choose for my 64-bit Windows operating system?

Based on what I read, I would uninstall JRE 6 and manually download JRE 7, install it from your disk, not a web download. If you use a 32bit browser (most people do) use the 32 bit Java - see the abvoe explanation.

If you need JRE 6, I suggest uninstalling all JRE versions and manually download, disconnect from the Internet, and install the latest:
JRE Version 6 Update 41

Then control auto updates using this method:
Java update settings are not saved in the Java control panel
change notify me to "before downloading" and then
untick "Check for updates automatically"

This one always bugged me, but I uninstalled Java last year due to security holes in early JRE 7. These might be patched. I have not experienced much pain by not having Java - a few, very few, websites still do ask, but I'm happy without it.
My System SpecsSystem Spec
21 Jan 2015   #6

W7 Pro 32bit
If you're in a corporate environment


If you're in a corporate environment using a corporate machine, the issue is related to a software push (probably using SCCM) that was not completed successfully because you did not turn off your machine and had internet explorer running. What you should do is view the message, follow any prompts to install and return to your desktop. If this issue is related to Java, by following the prompts you have now un-installed it from your machine and you will need to re-install the latest version of Java from the internet (just google). That will solve, not hide the problem.
My System SpecsSystem Spec

 Interactive Service Detection - Java update problem?

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