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Explorer.exe crashes, error 0xc0000005
Hi all, hope you can help. My computer has recently started to crash explorer.exe and I don't know why. I am not too technically minded so reading a dump file means nothing to me. I have attached a copy of the latest dump file if it helps.
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* Exception Analysis *
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*** ERROR: Symbol file could not be found. Defaulted to export symbols for KERNELBASE.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for kernel32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ieframe.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for shell32.dll -
*** ERROR: Module load completed but symbols could not be loaded for explorer.exe
*** ERROR: Symbol file could not be found. Defaulted to export symbols for duser.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msvcrt.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msiltcfg.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ehSSO.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for AltTab.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for FXSST.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for GdiPlus.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msvcr71.dll -
FAULTING_IP:
ole32!GetChannelCallMgr+63
7660ad65 ff11 call dword ptr [ecx]
EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 7660ad65 (ole32!GetChannelCallMgr+0x00000063)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 082565ac
Attempt to read from address 082565ac
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 082565ac
READ_ADDRESS: 082565ac
FOLLOWUP_IP:
ole32!GetChannelCallMgr+0
7660ad31 6a14 push 14h
MOD_LIST: <ANALYSIS/>
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
LAST_CONTROL_TRANSFER: from 7660ad0c to 7660ad65
ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]
FAULTING_THREAD: ffffffff
BUGCHECK_STR: APPLICATION_FAULT_INVALID_POINTER_READ_CALL
PRIMARY_PROBLEM_CLASS: INVALID_POINTER_READ_CALL
DEFAULT_BUCKET_ID: INVALID_POINTER_READ_CALL
STACK_TEXT:
04c3f76c 7660ad65 ole32!GetChannelCallMgr+0x63
04c3f7b4 7660ad0c ole32!AsyncStubInvoke+0x68
04c3f804 7660dda6 ole32!StubInvoke+0x82
04c3f854 76528a43 ole32!CCtxComChnl::ContextInvoke+0xfa
04c3f930 76528938 ole32!MTAInvoke+0x1a
04c3f94c 7660a44c ole32!AppInvoke+0xab
04c3f97c 7660db41 ole32!ComInvokeWithLockAndIPID+0x372
04c3fa5c 7660a45c ole32!ThreadInvoke+0x302
04c3faa8 7666063c rpcrt4!DispatchToStubInCNoAvrf+0x4a
04c3fae4 766607ca rpcrt4!RPC_INTERFACE:ispatchToStubWorker+0x16c
04c3fb3c 766606b6 rpcrt4!RPC_INTERFACE:ispatchToStub+0x8b
04c3fb64 766622ce rpcrt4!RPC_INTERFACE:ispatchToStubWithObject+0xb2
04c3fb9c 76660bfa rpcrt4!LRPC_SCALL:ispatchRequest+0x23b
04c3fbe8 76660ac6 rpcrt4!LRPC_SCALL::QueueOrDispatchCall+0xbd
04c3fc08 76660a85 rpcrt4!LRPC_SCALL::HandleRequest+0x34f
04c3fc24 76660921 rpcrt4!LRPC_SASSOCIATION::HandleRequest+0x144
04c3fc58 76660895 rpcrt4!LRPC_ADDRESS::HandleRequest+0xbd
04c3fc90 7665fe85 rpcrt4!LRPC_ADDRESS::ProcessIO+0x50a
04c3fd0c 7665fd1d rpcrt4!LrpcServerIoHandler+0x16
04c3fd18 7665fc6a rpcrt4!LrpcIoComplete+0x16
04c3fd28 77791d63 ntdll!TppAlpcpExecuteCallback+0x1c5
04c3fd50 777915b0 ntdll!TppWorkerThread+0x5a4
04c3feb8 76c6ed6c kernel32!BaseThreadInitThunk+0x12
04c3fec4 777c377b ntdll!__RtlUserThreadStart+0x70
04c3ff04 777c374e ntdll!_RtlUserThreadStart+0x1b
STACK_COMMAND: .cxr 04C3F488 ; kb ; dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; dds 4c3f76c ; kb
SYMBOL_NAME: ole32!GetChannelCallMgr+0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: ole32
IMAGE_NAME: ole32.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7b96f
FAILURE_BUCKET_ID: INVALID_POINTER_READ_CALL_c0000005_ole32.dll!GetChannelCallMgr
BUCKET_ID: APPLICATION_FAULT_INVALID_POINTER_READ_CALL_ole32!GetChannelCallMgr+0
WATSON_IBUCKET: -1876629596
WATSON_IBUCKETTABLE: 1
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne...htm?Retriage=1
Followup: MachineOwner