Paul,
I understood that Xerox directed you on the re-install. What I was really asking is "did you use your install CD or did the tech direct you to
Xerox 7600i Drivers and Manuals"
I cannot locate my installation CD so the tech directed me to the drivers and manuals.
I dug a little deeper into the pages and found that
VIS1493 - Updating Your Scanner Driver has a bad link for drivers. I think the rest of the instructions are sound and perhaps they are the steps the tech guided you through.
Sometimes devices carry MS runtimes with their install and that can cause issues. I haven't seen this yet on my Win7 machine, but on XP and Vista, these back level runtimes wreaked havoc trying to get a device to operate.
I would uninstall any software related to the scanner in Control Panel
I uninstalled the related software, check for hidden devices as described,
I don't understand what you mean by "check for hidden devices as described". Where is the description on how to check for hidden devices? I opened the control panel, clicked on device manager, clicked on View, clicked on Show Hidden Devices. I did not see anything pertaining to Xerox or PaperPort, OneTouch or Visioneer. Am I missing anything? uninstalling those in Device Manager (remove software if a checkbox on the diaglog is displayed), Reboot
Then install one piece of software for the scanner at a time, The twain and WIA drivers, then test a scan. Usually the twain driver is sufficient, the WIA drive has some vendor specific features. I've had scanners that do better with one or the other, so in my calling app (Jasc, or Gimp) I pick the better one as the scan source. You might have to install the Acuity connection driver, I'm not sure. Do that next if it is needed.
Then decide if you want to use the buttons. I've had a few scanners and never used the one-touch feature. Your requireminets might differ.
I don't know all of the things your scanner installs. Maybe next week, you can collect the log and we'll have more inofrmation to go on.
Bill
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