laptop stays at welcome screen. only the cursor visible and it is enla

ok so after 3 times it still has the same error message about the recently installed device and i t still does not boot. ill go through the trouble shooting guide now.

sorry didnt see that last message gregrocker. ill try your suggestion now

Does it scan and then show a Win7 installation to repair as shown here:



or is the windows blank as shown here:

Yes it does. So i have a device to view this hard drive in another computer and copy all my files over so i am considering doing this then reinstalling windows 7. The disc that I am borrowing is a genuine one so if i choose the install option when it boots to the disc, can i use the existing product key? alternatively as it is a toshiba, if i press f2 when starting will this reinstall windows?

Then you have an installation which may require special steps to repair, checking first for infection which can prevent repair, then manually attempting to System Restore, Repair System Files, and other steps given.

ok im trying step 8 at the moment

Good.

ok so that is no good as it says there are no restore points

If it repairs you need to remember to turn on System Restore. Ask for help if needed.

You need to run Malwarebytes in Safe Mode or Windows Defender Offline from boot disk or stick now, before attempting to repair System files.

ok i am downloading windows defender now but bear with me as my internet is very slow