Shutting down abruptly


  1. Posts : 2
    Windows 7 Professional x64
       #1

    Shutting down abruptly


    I suffer from abruptly shutting down of my machine. The problem is:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1065

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000004
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88001BEA82B
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\031513-36987-01.dmp
    C:\Users\Mehdi\AppData\Local\Temp\WER-81136-0.sysdata.xml

    Read our privacy statement online:
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    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Here attached the relating dump file.

    help me how to fix the problem.
    Regards,
    Shutting down abruptly Attached Files
      My Computer


  2. Posts : 10,994
    Win 7 Pro 64-bit
       #2

    Hello mehdibaghaee and welcome to Seven Forums.

    According to the bugcheck analysis, you have a problem with the hssdrv6 driver. This is the Hotspot Shield Routing Driver.

    Driver Reference Table - hssdrv6.sys

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000004, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001bea82b, address which referenced memory
    
    Debugging Details:
    ------------------
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003305100
     0000000000000004 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    hssdrv6+482b
    fffff880`01bea82b 44395804        cmp     dword ptr [rax+4],r11d
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  svchost.exe
    
    TRAP_FRAME:  fffff880031922d0 -- (.trap 0xfffff880031922d0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=000000000101a8c0
    rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88001bea82b rsp=fffff88003192460 rbp=fffffa8003c077d0
     r8=0000000000000101  r9=fffffa8005a1161a r10=0000000000000000
    r11=000000000101a8c0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    hssdrv6+0x482b:
    fffff880`01bea82b 44395804        cmp     dword ptr [rax+4],r11d ds:013c:00000000`00000004=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800030cc1e9 to fffff800030ccc40
    
    STACK_TEXT:  
    fffff880`03192188 fffff800`030cc1e9 : 00000000`0000000a 00000000`00000004 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`03192190 fffff800`030cae60 : fffffa80`0605b632 fffffa80`07221bd0 fffffa80`0605b62a 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`031922d0 fffff880`01bea82b : 00000000`00000002 00000000`00000001 00000000`00000000 fffffa80`03c077d0 : nt!KiPageFault+0x260
    fffff880`03192460 00000000`00000002 : 00000000`00000001 00000000`00000000 fffffa80`03c077d0 00000000`00000000 : hssdrv6+0x482b
    fffff880`03192468 00000000`00000001 : 00000000`00000000 fffffa80`03c077d0 00000000`00000000 00000000`00000000 : 0x2
    fffff880`03192470 00000000`00000000 : fffffa80`03c077d0 00000000`00000000 00000000`00000000 fffffa80`05a0dae8 : 0x1
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    hssdrv6+482b
    fffff880`01bea82b 44395804        cmp     dword ptr [rax+4],r11d
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  hssdrv6+482b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: hssdrv6
    
    IMAGE_NAME:  hssdrv6.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5126cd26
    
    FAILURE_BUCKET_ID:  X64_0xD1_hssdrv6+482b
    
    BUCKET_ID:  X64_0xD1_hssdrv6+482b
    
    Followup: MachineOwner
    ---------
    I'd suggest uninstalling Hotspot Shield. Then check for damaged or corrupt system files by running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and immediately reboot the computer after each scan.

    SFC /SCANNOW Command - System File Checker

    EDIT: I would also suggest you use the "Contact Us" link at the bottom of any Forum page to ask one of the Administrators to move this thread to the BSOD Help and Support section. It will be seen by the BSOD experts who may have additional suggestions for you to follow.
    Last edited by marsmimar; 15 Mar 2013 at 09:57. Reason: Suggested moving thread to BSOD Help-Support section
      My Computer


 

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