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Windows 7: dwm.exe - Bad Image and explorer.exe - Application errors

14 Mar 2013   #1
Mad Hatter

Windows 7 Home Premium 32bit
dwm.exe - Bad Image and explorer.exe - Application errors

My sister's laptop, which was working quite fine earlier in the day, decided to 'die' on us and gives us the following messages:

1st error message:

dwm.exe - Bad Image

C:\\Windows\system32\d3d10_1.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

2nd error message:

explorer.exe - Application error

The application was unable to start correctly (0xc0000006). Click OK to close the application.

We tried to do a System Restore but it said that there was no restore point, which is weird since she ran Windows Update earlier in the day. Safe Mode worked and we did a sfc /scannow on Command Prompt in Admin mode, but the computer got further whacked after our second scan. Even Safe Mode doesn't work anymore. EDIT: Safe Mode still works but we have to do several reboots before it properly opens into Safe Mode again.

What should we do next? Should we run to a computer repair shop now? Btw, we're not computer experts, we just looked up some solutions online.

Thanks ahead~

My System SpecsSystem Spec
17 Mar 2013   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Welcome to Seven Forums Mad Hatter. Generally an experienced user may attempt to correct these errors one by one. But the easiest thing for you may be a repair install

Repair Install

If this seems beyond your comfort level, and you have no geek friends You might be better served at a repair shop. Just be aware many shops want to just wipe the drive and do a clean install. Also effective, but you will lose all your data and installed programs. A repair install will preserve your data. However there is still the possibility your problems are the result of an infection.

A Guy
My System SpecsSystem Spec
15 Jun 2013   #3

Win 7 32bit
Here is the fix!

The culprit is a Windows update.Go to your control panel and click on Windows update.On the lower right corner select installed updates.Now use the search and look for KB2670838 update.Uninstall it and life will be back to normal.Here is the link to the mystery of the bad image popup:
Solved: Bad Image error upon logging into my computer - Tech Support Guy Forums
My System SpecsSystem Spec

15 Jun 2013   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1

Welcome to Seven Forums Mikael. Thanks for the addition. A Guy
My System SpecsSystem Spec
23 Jul 2014   #5

Windows 8 64Bits

Deleted update and now my PC works fine. Thanks a lot.
My System SpecsSystem Spec

 dwm.exe - Bad Image and explorer.exe - Application errors

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