Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Shutting down abruptly

14 Mar 2013   #1

Windows 7 Professional x64
Shutting down abruptly

I suffer from abruptly shutting down of my machine. The problem is:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1065

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000004
BCP2: 0000000000000002
BCP3: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Here attached the relating dump file.

help me how to fix the problem.

Attached Files
File Type: rar 031513-36987-01.rar (25.4 KB, 2 views)
My System SpecsSystem Spec
15 Mar 2013   #2

Microsoft Community Contributor Award Recipient


Hello mehdibaghaee and welcome to Seven Forums.

According to the bugcheck analysis, you have a problem with the hssdrv6 driver. This is the Hotspot Shield Routing Driver.

Driver Reference Table - hssdrv6.sys

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88001bea82b, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003305100


fffff880`01bea82b 44395804        cmp     dword ptr [rax+4],r11d




PROCESS_NAME:  svchost.exe

TRAP_FRAME:  fffff880031922d0 -- (.trap 0xfffff880031922d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=000000000101a8c0
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001bea82b rsp=fffff88003192460 rbp=fffffa8003c077d0
 r8=0000000000000101  r9=fffffa8005a1161a r10=0000000000000000
r11=000000000101a8c0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
fffff880`01bea82b 44395804        cmp     dword ptr [rax+4],r11d ds:013c:00000000`00000004=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030cc1e9 to fffff800030ccc40

fffff880`03192188 fffff800`030cc1e9 : 00000000`0000000a 00000000`00000004 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03192190 fffff800`030cae60 : fffffa80`0605b632 fffffa80`07221bd0 fffffa80`0605b62a 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`031922d0 fffff880`01bea82b : 00000000`00000002 00000000`00000001 00000000`00000000 fffffa80`03c077d0 : nt!KiPageFault+0x260
fffff880`03192460 00000000`00000002 : 00000000`00000001 00000000`00000000 fffffa80`03c077d0 00000000`00000000 : hssdrv6+0x482b
fffff880`03192468 00000000`00000001 : 00000000`00000000 fffffa80`03c077d0 00000000`00000000 00000000`00000000 : 0x2
fffff880`03192470 00000000`00000000 : fffffa80`03c077d0 00000000`00000000 00000000`00000000 fffffa80`05a0dae8 : 0x1


fffff880`01bea82b 44395804        cmp     dword ptr [rax+4],r11d


SYMBOL_NAME:  hssdrv6+482b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hssdrv6

IMAGE_NAME:  hssdrv6.sys


FAILURE_BUCKET_ID:  X64_0xD1_hssdrv6+482b

BUCKET_ID:  X64_0xD1_hssdrv6+482b

Followup: MachineOwner
I'd suggest uninstalling Hotspot Shield. Then check for damaged or corrupt system files by running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and immediately reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker

EDIT: I would also suggest you use the "Contact Us" link at the bottom of any Forum page to ask one of the Administrators to move this thread to the BSOD Help and Support section. It will be seen by the BSOD experts who may have additional suggestions for you to follow.
My System SpecsSystem Spec

 Shutting down abruptly

Thread Tools

Similar help and support threads
Thread Forum
Windows 7 PC restarts abruptly
Hi, I have been using a custom made PC with Windows 7 Ultimate x64. Off late it has been restarting on its own without any warning. I have taken care of any power issues that might be likely. I have attached the SF file here....Pls Help!!! Following error reported. Event 41-kernel power -The...
BSOD Help and Support
Computer shutting down abruptly
Hi, I've been having a very weird issue lately. My computer has been shutting down from time to time, like if i hit the power cord on accident. I know its not the temperature because i have checked it, it's always normal. I tried switching power cables, connecting it directly to the power...
General Discussion
Notification Area behaving abruptly No matter what and where I search, I found no solution to my problem. My notification area is behaving strangely : By default if one clicks the clock, the network icon or that small triangle arrow that shows the list of hidden...
General Discussion
Computer abruptly shuts off while installing
I'm having a very frustrating issue while installing a genuine copy of Windows 7 Home Premium on a gaming rig I just built. After the first reboot during the install the computer abruptly shuts off when the screen says "Updating Registry." System Specs: Intel 2.93GHz i7 875k (Stock Speed)...
Installation & Setup
Wireless connection stops abruptly
Hi, I did a clean install of windows 7 and now my Netgear WG111T wireless adapter doesn't seem to be working correctly. I am able to connect to my Linksys wrt54g router, but after 5 min it disconnects. I then usually unplug my adapter and plug it in again and the connection will work for...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:31.
Twitter Facebook