ASUS laptop stuck at splash screen - won't boot from HD or DVD


  1. Posts : 281
    Win7 Professional 64
       #1

    ASUS laptop stuck at splash screen - won't boot from HD or DVD


    A cursed ASUS laptop - I've posted about it elsewhere in these forums - was working tonight, has worked fine for about 7-8 weeks, and then when it was put to sleep by closing it, upon being opened, would only display the ASUS splash screen (the first thing one sees when turning it on - basically a black screen and the word ASUS).

    The computer turns off fine with the power button. Turns on fine too, but gets no farther than the splash screen. No POST beeps, nothing at the bottom of the screen saying how to get to setup or anything.

    If a bootable DVD is inserted and the computer started, there are some noises like the computer hardware is interacting with the DVD (sorry, I'm not sophisticated enough to describe the noises, other than to say I never hear the DVD start to spin fast), but then 5-10 seconds later the noises stop and it's just the splash screen again and nothing else.

    Odd laptop charger behavior, culminating in sparking last night describes the last issues with this computer, which were seemingly fixed about two months ago with the replacement of the motherboard.

    It's going back to the shop, but I'm wondering about any intelligent suggestions as to what's wrong here.

    Obviously the "repair/replace" teeter-totter is inexorably tipping toward replace.
      My Computer


  2. Posts : 281
    Win7 Professional 64
    Thread Starter
       #2

    Tentatively fixed


    Google is my friend. Took a lot of poking, but Stuck on asus logo on startup?? - FixYa suggests the following:
    Same problem here with my wife's Asus laptop. Called Asus and they said to unplug charger, remove the battery in the back, hold down the power button for 10 seconds. Then, replace battery, then charger, then press the power button and wait for startup. First time it got stuck at the windows loading bar screen for like 5 min. which is abnormal. Did a hard power down (press and hold power button til it shuts off) then restarted again. That time it worked and all is well so far. Could have been due to a static charge as she was on our couch with our dog backing up movies so charge might have entered through the CD/DVD drive opening. (?) Not sure, but if you are sitting on a static-prone couch with your laptop its probably best to sit on top of a bounce sheet.
    I did that and it worked.

    I'll mark the thread as solved a few days down the road if no further incidents.

    Meanwhile - any comments on what might have led to this situation?
      My Computer


  3. Posts : 19
    Windows 7 Home Premium (64 bit)
       #3

    If you have any Phones charging off of it I'd remove them.

    The same thing happens to my laptop when I try to restart while my smartphone is charging.


    EDIT: oops, didn't see that post ^
      My Computer


  4. Posts : 281
    Win7 Professional 64
    Thread Starter
       #4

    BEEFSTIX said:
    If you have any Phones charging off of it I'd remove them.

    The same thing happens to my laptop when I try to restart while my smartphone is charging.
    Interesting... an ipod was plugged into the computer each time until I disconnected the power and battery. Normally no external devices are plugged in to the computer when it starts or is awoken.
      My Computer

  5.    #5

    In addition to holding the power button with battery and charger unplugged, I'd test the hardware from Troubleshooting Steps for Windows 7.

    If it's not the RAM or HD, then try removing the DVD drive to see if it will boot.

    If that fail boot into BIOS setup using the key given on first screen, reset to defaults: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. If you can't get into BIOS you might need to reset it using another method given.
      My Computer


  6. Posts : 281
    Win7 Professional 64
    Thread Starter
       #6

    Computer has worked fine ever since I started this thread - marking as solved.
      My Computer


 

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