![]() |
|
18 Mar 2013 | #1 |
|
Dell Inspiron Laptop Windows 7 Home Premium Stuck on "Welcome" Screen
Hi, I am new to this forum and not a computer expert. My 6-month old Dell Inspiron laptop is currently stuck on the Welcome screen (with spinning icon). When turned on, it brings me to my sign in screen, I enter my password and then it goes to the Welcome screen and just stays there and the little icon keeps spinning. I tried holding down the power button to force it to turn off, then turning it back on but the same thing happens. It has been sitting, "spinning/stuck" for over an hour now.
Any suggestions on what to do? Thank you! |
My System Specs![]() |
. |
|
18 Mar 2013 | #2 |
|
Hi aphelocoma,
Please try the following steps to see if they help: Try to run 'hardware diagnostics' to check 'hardware functionality': - Power off the laptop > Power it back on; at Dell splash screen repeatedly tap 'F12' > Use 'arrow keys' on the keyboard to highlight 'Diagnostics' and tap 'Enter' > Capture 'error message' if any. You may refer to the following 'web article' for detailed steps: Run Built-In Diagnostics for Your System If you still experience issues, try to 'Load BIOS defaults' to see if that works: - Power off the laptop > Power it back on and at 'Dell splash screen' repeatedly tap 'F2 key' > Tap 'F9' to 'load BIOS defaults' > Tap 'F10' to 'Save and Exit' Note: Also check the 'hard drive status' in the 'BIOS' (Check if detected) Please share the exact system model, if no conclusive results show up. Do reply with the findings; would be glad to assist. |
My System Specs![]() |
18 Mar 2013 | #3 |
|
Welcome to the forums!
You could press F8 to boot into safe mode. Turn your machine off. Press the power on button and keep tapping F8 which should get you into safe mode. Once there run a sfc/scannow to check/repair any corrupted system files. I'd run some malware scans too, couldn't hurt. We have many excellent tutorials here, written by some very knowledgeable people. Heres how to run the sfc/scannow , just click on the blue link. SFC /SCANNOW : Run in Command Prompt at Boot Conversely, you could choose to restore to an earlier time to see if that helps. Advanced Boot Options Hope this helps! |
My System Specs![]() |
. |
|
18 Mar 2013 | #4 |
|
Thank you! I ran the diagnostics and it said no problems found so far, do you want to run memory tests, so I said Yes. It said that would take 30 minutes or more, so that is running now. I will post again when finished. Thank you again,
Aphelocoma |
My System Specs![]() |
18 Mar 2013 | #5 |
![]() |
If the previous suggestions don't resolve the issue boot into the Win7 DVD or System Repair Disk to run Startup Repair a few times with reboots. This automates all fixes so is likely to get the most traction.
The Win7 DVD is provided in Step 6 of Troubleshooting Windows 7 Failure to Start which also provides everything that can be done for unbootable Win7. If all else fails it shows you how to rescue your files and then run Dell Windows 7 PC Restore or get the superior Clean Reinstall - Factory OEM Windows 7 |
My System Specs![]() |
18 Mar 2013 | #6 |
|
Hi aphelocoma,
Thank you for the reply. Glad that the 'Hard Drive' is good; not likely to be the memory. Memory test may not be required. You may follow the steps suggested by 'indianacarnie'; try starting the system in 'Safe Mode'. You may restart the notebook and repeatedly tap 'F8' key to select 'Safe Mode'. If the system starts in this diagnostic mode, please run the 'SFC Diagnostic Tool'. The tutorial provides good description of the steps. It will scan 'Windows', verifies integrity of files and may also repair some. 'System Restore' could also help (Advanced Boot Options) If the system is unable to boot to 'Safe Mode', you may follow the steps from 'gregrocker'. He has summed up everything nicely. Do reply if you have any further questions. |
My System Specs![]() |
![]() |
Thread Tools | |
Similar help and support threads | ||||
Thread | Forum | |||
Laptop stuck on "Starting Windows" Screen First, the specs: Windows 7 Home Premium 64 bit Lenovo G570 Intel Core i3 Let me know if you need anything else... Now for the symptoms: My computer has recently been having trouble booting from the shutdown state. I am not having trouble "un-hibernating." The problem seems to... |
General Discussion | |||
One Laptop stuck on "Identifying" network at home, no issues elsewhere Hi all, I’m having what seems to me a weird networking problem. I’ve spent the last day looking up and trying suggestions online to no avail, so thought I’d describe it here and see if anyone has any other ideas. Here’s what’s happened: 2 days ago, my Gateway laptop running Windows 7 (Home... |
Network & Sharing | |||
Dell Data restore windows seven home premium Dell inspiron n5110? Friends, I have dell inspiron n5110. It had geniune windows 7 home premium. There was dell data restore option in F8 boot menu option to restore my windows. a week ago i installed new windows 7. i didnt deleted recovery partition on my computer but there in no more option of dell data restore... |
Backup and Restore | |||
"No Internet Access" problem with Dell N5110 Windows 7 Home Premium Hello Guys, I have been facing issues with my dell N5110 and Windows 7 laptop. I have been using it for over a year but never faced this issue. My wireless (and wired) connection connects to the router but doesnt connect to internet. A yellow triangle appears on the network connection symbol. ... |
Network & Sharing | |||
Windows 7 home premium Been on the "starting windows" stuck up If you can teach me how to fix it , it would be nice. ...I check all the USB plug and nothing is connected. Only the power plug. Im back at doing F8 and at the advance booth options. Doing safe mode WITHOUT network right now and ti's stuck at window/system32/drivers/avgrkx64.sys. ? should i... |
BSOD Help and Support |
Our Sites |
Site Links |
About Us |
Find Us |
Windows 7 Forums is an independent web site and has not been authorized,
sponsored, or otherwise approved by Microsoft Corporation.
"Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd All times are GMT -5. The time now is 05:18. |
![]() ![]() ![]() ![]() ![]() |