Usb, touchpad and keyboard disabled suddenly.

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  1. Posts : 86
    32 bit Windows 7
       #1

    Usb, touchpad and keyboard disabled suddenly.


    Hello.
    I have a notebook Acer E531 running Win 7.
    Suddenly all my usb devices, touchpad and even keyboard happened to be disabled. If I run into safe mode they are still not working so I simply cannot unlock them... I scanned for viruses using AVG Rescue CD updated and Bitdefender which for some reason didn't update but they didn't find any viruses. I don't know how to enable the devices because I cannot access device manager in any way . Usb keyboard/mouse aren't working. I tried them in Linux (Unutu livecd and they work there). The touchpad isn't effected by the fn on/off command on the keyboard. I don't want to use system recovery but find another easier way. Any ideas?
      My Computer


  2. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #2

    It must be reading the keyboard in some way or it would not boot. Can you use the keyboard within the CMOS (BIOS) setup?
      My Computer


  3. Posts : 86
    32 bit Windows 7
    Thread Starter
       #3

    Yes I can use it. I didn't tried does usb devices work then but usb mouse works in Ubuntu and so is the keyboard. I believe it is a very good virus attack because the client said there were some error messages poping up before this happened. Now it loads Win 7 fine and don't show any virus behavior like ads and slowdowns but I cannot do anything just shutting it down .
      My Computer


  4. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #4

    so you tried usb devices and they work fine?
      My Computer


  5. Posts : 86
    32 bit Windows 7
    Thread Starter
       #5

    In ubuntu(linux) only. Not in Win7 so it must be software/driver issue. The problem is how can I enable them if I cannot access device manager even from safe mode.
      My Computer


  6. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #6

    Why can't you access device manager?
      My Computer


  7. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #7

    Oh sorry you are trying this on linux?
      My Computer


  8. Posts : 86
    32 bit Windows 7
    Thread Starter
       #8

    benjy I said even in the original post that usb devices are working fine in another operating system. But Win 7 for some reason disabled them - possibly virus attack and I cannot open anything from Windows to fix the problem.
      My Computer


  9. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #9

    sorry i posted in the wrong thread
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  10. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #10

    Em did you try safe mode with command prompt?
      My Computer


 
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