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Windows 7: Cannot download any program

04 Apr 2013   #1

Windows 7 home premium upgrade 64-bit
Cannot download any program

I was using Firefox and Spotify. They stopped working. I uninstalled them and tried to download them again but it said I was not online. I have tried to download Windows Repair Tool and Fix and Otimize Windows 7 but could not download them either.
My internet works for news and E-mail.
Please help

My System SpecsSystem Spec
04 Apr 2013   #2

Windows 7 Pro x64 Windows 10 Pro x64

I wouldn`t download anything to optimize windows 7.

But apparently you can get out to the net no problem.

What happens if you try to download say Ccleaner, if you don`t already have it installed.

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
04 Apr 2013   #3
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Something you could try.
Remove Norton using their online removal tool and install MSE at least for testing.

Microsoft Security Essentials - Microsoft Windows
My System SpecsSystem Spec

04 Apr 2013   #4

Windows 7 Pro x64 Windows 10 Pro x64

I was gonna suggest that but didn`t wanna hurt anyone`s feelings. I`m glad you said it and not me LOL.
My System SpecsSystem Spec
04 Apr 2013   #5
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Well with all the Norton problems we see on this site I just though it was a starting place.
My System SpecsSystem Spec
05 Apr 2013   #6

Windows 7 home premium upgrade 64-bit

I did get CCleaner to install but not sure what I should let it delete. Still get "connection with server could not be established" on firefox. I think it downloaded, it just wouldn't install. Spotify said the same thing.
My System SpecsSystem Spec
05 Apr 2013   #7

Windows 7 home premium upgrade 64-bit

I am an old lady and not too smart about computers.
My System SpecsSystem Spec
05 Apr 2013   #8
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

I understand you concern and it nothing to do with being elderly. I have never known of Ccleaner hurting anything when using the default setting as installed.

****** NOTICE******

Do NOT use the Registry part of Ccleaner.
It should only be used by those that are very comfortable in Windows 7 Registry.
You can wait for others to respond because we are here to help.
Do you still have (I.E.) Internet Explorer installed and what version if so?
Does it work as it should with other internet sites?

Keeping us informed on what has worked and what hasn't worked for you will help us guide you. If in doubt of something please just ask before doing. It will be a lot safer that way.

Sometimes after downloading and installing something a reboot of the computer does wondrous things.

Other than a Norton problem I have run out of suggestions at this time.
My System SpecsSystem Spec
05 Apr 2013   #9
Microsoft MVP

Windows 7 Ultimate 32bit SP1

You may have 'adware' .... let's see if you do.

First, flush the DNS cache and restore MS's Hosts file:
Copy and paste these lines in Note pad.

@Echo on
attrib -h -s -r hosts
echo localhost>HOSTS
attrib +r +h +s hosts
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop.

Right click the .bat file (it has a gear icon) and choose to run as Administrator.

Your computer will reboot itself.

Next, download AdWareCleaner AdwCleaner Download to your desktop
1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
2.Click on Delete button.
3.Confirm each time with OK.
4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
My System SpecsSystem Spec
05 Apr 2013   #10
Microsoft MVP

Windows 7 Ultimate X64 SP1

Have you tried to use Internet Explorer? Most MS sites are pick about browsers.
My System SpecsSystem Spec

 Cannot download any program

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