dwm.exe crash/no aero/will not run!

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  1. Posts : 25
    Windows 7 Home Premium
    Thread Starter
       #21

    Ok, I've narrowed down the eact time this started. I'm not entirely sure this is driver related or not. If it were more people would be having this issue. All i did was install current drivers on a new laptop. That shouldn't cause all this, anyway, i've copied the error report log below. Not sure if anyone can make sense of it or not, but there it is. Keep in mind that i don't think this is a crash, the program (dwm.exe) won't start at all. Nevertheless it is generating a windows error report...I just have no idea what it means! But...once again any help is much appreciated.

    Log Name: Application
    Source: Windows Error Reporting
    Date: 4/6/2013 2:52:18 PM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: BCWARE
    Description:
    Fault bucket 2563088897, type 5
    Event Name: BEX64
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Dwm.exe
    P2: 6.1.7600.16385
    P3: 4a5bc541
    P4: StackHash_1dc2
    P5: 0.0.0.0
    P6: 00000000
    P7: 0000000000000000
    P8: c0000005
    P9: 0000000000000008
    P10:

    Attached files:
    C:\Users\Default.Default-PC\AppData\Local\Temp\WERB1D2.tmp.appcompat.txt
    C:\Users\Default.Default-PC\AppData\Local\Temp\WERB1D3.tmp.WERInternalMetadata.xml
    C:\Users\Default.Default-PC\AppData\Local\Temp\WERB1E4.tmp.mdmp
    C:\Users\Default.Default-PC\AppData\Local\Temp\WERB204.tmp.WERDataCollectionFailure.txt

    These files may be available here:
    C:\Users\Default.Default-PC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Dwm.exe_79d3daf919f9baaa24e34caa3c7818 de8ca4a56_1f5f50bf

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 0290cb45-9eeb-11e2-ac5d-685d4377371e
    Report Status: 0
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-06T18:52:18.000000000Z" />
    <EventRecordID>5708</EventRecordID>
    <Channel>Application</Channel>
    <Computer>BCWARE</Computer>
    <Security />
    </System>
    <EventData>
    <Data>2563088897</Data>
    <Data>5</Data>
    <Data>BEX64</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>Dwm.exe</Data>
    <Data>6.1.7600.16385</Data>
    <Data>4a5bc541</Data>
    <Data>StackHash_1dc2</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>0000000000000000</Data>
    <Data>c0000005</Data>
    <Data>0000000000000008</Data>
    <Data>
    </Data>
    <Data>
    C:\Users\Default.Default-PC\AppData\Local\Temp\WERB1D2.tmp.appcompat.txt
    C:\Users\Default.Default-PC\AppData\Local\Temp\WERB1D3.tmp.WERInternalMetadata.xml
    C:\Users\Default.Default-PC\AppData\Local\Temp\WERB1E4.tmp.mdmp
    C:\Users\Default.Default-PC\AppData\Local\Temp\WERB204.tmp.WERDataCollectionFailure.txt</Data>
    <Data>C:\Users\Default.Default-PC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Dwm.exe_79d3daf919f9baaa24e34caa3c7818 de8ca4a56_1f5f50bf</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>0290cb45-9eeb-11e2-ac5d-685d4377371e</Data>
    <Data>0</Data>
    </EventData>
    </Event>
      My Computer


  2. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #22

    I did find something you could read from Microsoft. You have this in your report.
    WERInternalMetadata.xml
    WERDataCollectionFailure


    Multiple USB Device Driver Installations Failing - Microsoft Community
      My Computer


  3. Posts : 25
    Windows 7 Home Premium
    Thread Starter
       #23

    Ok ill look into that, and thank you....
      My Computer


  4. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #24

    Layback Bear said:
    I did find something you could read from Microsoft. You have this in your report.
    WERInternalMetadata.xml
    WERDataCollectionFailure


    Multiple USB Device Driver Installations Failing - Microsoft Community
    Thanks Jack only getting on now :)
      My Computer


  5. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #25

    Circa from your report you had driver updates for a usb Device as seen below:

    "iusb3hub.sys 00000000`05AD9000 00000000`05B36000 0x0005d000 1 130 Dynamic Link Library Intel(R) USB 3.0 Hub Driver 1.0.4.220 Intel Corporation USB 3.0 Device Driver 3/9/2012 6:52:24 PM 4/3/2013 7:34:26 PM C:\Windows\system32\DRIVERS\iusb3hub.sys A iusb3hub Intel(R) USB 3.0 Hub Driver

    iusb3xhc.sys 00000000`06898000 00000000`0695C000 0x000c4000 1 96 Dynamic Link Library Intel(R) USB 3.0 eXtensible Host Controller Driver 1.0.4.220 Intel Corporation USB 3.0 Device Driver 3/9/2012 6:52:24 PM 4/3/2013 7:34:26 PM C:\Windows\system32\DRIVERS\iusb3xhc.sys A iusb3xhc Intel(R) USB 3.0 eXtensible Host Controller Driver

    iusb3hcs.sys 00000000`00FEF000 00000000`00FF8000 0x00009000 1 14 System Driver Intel(R) USB 3.0 Host Controller Switch Driver 1.0.4.220 Intel Corporation USB 3.0 Host Controller Switch Driver 3/9/2012 6:52:22 PM 4/3/2013 7:34:26 PM C:\Windows\system32\DRIVERS\iusb3hcs.sys A iusb3hcs Intel(R) USB 3.0 Host Controller Switch Driver "
      My Computer


  6. Posts : 25
    Windows 7 Home Premium
    Thread Starter
       #26

    Ok. I probably didnt post enough there, i don't know how to determine which drivers got updated at the time this problem occured. The modified date column threw me off, didn't realize that the program won't show me WHEN i updated certain drivers. It does show me all drivers on the system though. I could list all 31 items that the Dell and Intel sites list for me, i didn't do all of them, but the ones i did do were all from there. I was hoping the error log would tell somebody something. Would USB driver updates affect my graphics in this way?? well actually let me rephrase, they arent affecting the graphics, its whatever is stopping dwm.exe from running. If i could figure that out itd be solved. If dwm.exe would run everything would return to normal.
      My Computer


  7. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #27

    Ok post a screen shot of you device manager with USB controllers as shown in mine
    Attached Thumbnails Attached Thumbnails dwm.exe crash/no aero/will not run!-device-manager.png  
      My Computer


  8. Posts : 25
    Windows 7 Home Premium
    Thread Starter
       #28

    dwm.exe crash/no aero/will not run!-device-manager-1.png
      My Computer


  9. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #29

    Ok the two usb 3.0 controllers see if the option is there to roll them back
      My Computer


  10. Posts : 25
    Windows 7 Home Premium
    Thread Starter
       #30

    Unfortunately, roll back is greyed out on both, which i don't understand......
      My Computer


 
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