Computer is stuck in Windows Resume Loader

benjy206 said:

Just thinking the cmos wouldn't cause this problem. Since you havent made any changes to it have you? Can you try this? You need the windows 7 disk. Click the link >>> Startup Repair

No, no changes. Only thing is the new keyboard and mouse (that doesn't work either) I have tried several disks and nothing works. Only thing I get is "hit any key, etc. and the I get that black background white letters; Windows Resume Reload.

If the BIOS won't respond to boot the Win7 DVD or System Repair Disk to run Startup Repair then Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS using a method that you can access. The disk is provided in the last paragraph below.

Then Startup Repair should automate all the needed fixes but if not run System restore from the System Recovery Options.

If this fails to recover from an apparent failed Sleep or Hibernate state then try the other steps for Troubleshooting Windows 7 Failure to Start.

I'd also test the hardware just to be sure since it's built in on Dell by running Dell Diagnostics Utility - How to Run the

At some point you may decide to skip to the steps for rescuiing your files to run Dell Windows 7 PC Restore or get the superior Clean Reinstall - Factory OEM Windows 7 using the disk provided in Step 1. You can delete all partitions during reinstall except the OEM Diagnostics if it will run from boot.

gregrocker said:

If the BIOS won't respond to boot the Win7 DVD or System Repair Disk to run Startup Repair then Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS using a method that you can access. The disk is provided in the last paragraph below.

Then Startup Repair should automate all the needed fixes but if not run System restore from the System Recovery Options.

If this fails to recover from an apparent failed Sleep or Hibernate state then try the other steps for Troubleshooting Windows 7 Failure to Start.

I'd also test the hardware just to be sure since it's built in on Dell by running Dell Diagnostics Utility - How to Run the

At some point you may decide to skip to the steps for rescuiing your files to run Dell Windows 7 PC Restore or get the superior Clean Reinstall - Factory OEM Windows 7 using the disk provided in Step 1. You can delete all partitions during reinstall except the OEM Diagnostics if it will run from boot.

There is no question that I would like to do everything you suggest but as I have said previously, I cannot get any reaction from my computer other than; Window Resume Loader. Keyboard doesn't work, mouse doesn't work. Cannot download or run an disks.

benjy206 said:

Ok did you try the "Last Known Good Configuration" ? If yes:
Did you try the Startup Repair

No matter what I do or how many keys I press the screen does not change from: Windows Resume Loader. How would a tech go about troubleshooting my problem. What magic would they employ?

Did you even read Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS ?

Power down your PC, unplug and drain power by holding the power button, then as I already told you choose one of the steps to manually reset the CMOS in the tutorial. This may resolve the keyboard issue.

None of the steps I gave you depend upon booting into Win7 which is when any Resume error would appear. You just have to be quick enough with good timing to trigger F12 at the first BIOS screen before the OS is even called upon, to trigger Dell Diagnostics and then the Win7 DVD. If your keyboard won't be recognized by tapping f12 use another.

Once you do this reboot into the Win7 DVD which is provided in the Troubleshooting Windows 7 Failure to Start. tutorial to run Startup Repair a few times and then if necessary System Restore from the Recovery options.