Start Menu Icons Images Disappeared, Can't Get Them Back

Yes, I tried that.

No, it was the same for the second user.

Just for expediency sake, I listed everything I tried in my original post. That's why I came here - because every solution I found online didn't work.

"By your image it just shows office icons."

Not sure what you mean.

As far as repair installation, if I understand correctly, I would be putting my system back to when I first got it. Correct me if I'm wrong on that. If so, I would rather not hassle with that. In the meantime, I uninstalled and reinstalled some of the affected programs. The icons came back and were still there after a few restarts, so I think I would rather go that route rather than doing a repair install. Seems like less of a hassle to me. What do you think?

OK, so I actually did what you were suggesting without even realizing it. So I'm going to mark this as solved.

I really appreciate it.

I don't know if I should dig up this old thread or not, but this issue is not solved on my computer.

I have re-installed a number of programs and the icon will be there for a while, then will revert to the generic icon. For example, I installed the latest version of iTunes on 10/4/13. The icon was fine for a couple of weeks, then reverted to the generic icon about 4 or 5 days ago. I installed the latest version of Adobe Reader on 10/18/13. The icon was fine until this morning.

This problem only occurs with certain programs: All MS Office programs, Apple programs (iTunes and Quicktime), and Intuit programs (Quickbooks and Turbotax). It doesn't happen with any other Microsoft products or any other programs.