Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Black Screen With Cursor

12 Apr 2013   #21

Windows 7 64bit home premium

@gregrocker. Hi and thanks for the post.
The laptop has no connections to it other than at present the usb stick.
It does have 2 HDDs inside the it. One is the original and boot os drive.
The other is a large storage drive that has only ever contained files, no os has been near it.

If I set the os internal hdd in bios as first boot, then well it boots first.
Since the os on the internal drive does go through a normal boot until the last step or so if I leave it as the first boot device all i will be able to do is look at the black screen with mouse pointer. that would be the issue this thread is about.

hmm I will check the bios boot order shortly to make sure that the other hdd is lower down the boot order, just in case the repair is trying to write to it for some reason. actually i think i will pull the drive completely, does mean getting the screwdriver out, but who knows how the repair program accesses the drives?

As for the repair program seeing an os to repair the answer would be yes and no. Yes because it does appear sometimes in the repair program. i can also cmd cd to the os drive from the repair program.

I have already tried the system restore option but with no luck. the repair program says there are no restore points present, but i can manually cmd cd to the restore point location and something is definitely there as i would expect as i make lots of restore points. i say i what i really mean is that my laptop os does when some programs run.

I will progress through the steps in the links you provided when I resume work on this problem.

I have to say though that I am reluctant to have to do a fresh os install just because of an automated update from ms going wrong. Reluctant, hell I'm fuming.

My System SpecsSystem Spec
12 Apr 2013   #22
Microsoft MVP


Reset the BIOS to defaults first taking note of the SATA controller setting and if this is an EFI BIOS.

Set the HD to boot first in BIOS, then trigger the disk or stick using Dell f12 one-time BIOS Boot menu key.

If it will boot run Dell Diagnostics from F12. Dell Diagnostics Utility - How to Run the .

If not test your HD with maker's HD Diagnostic extended CD scan followed by Disk Check from installer command line.

Test your RAM with RAM - Test with Memtest86+ for 5-6 passes or overnight.
My System SpecsSystem Spec
12 Apr 2013   #23

Windows 7 64bit home premium

There is no DELL partition left on this machine.
It was intentionally removed about a year ago.
Therefore there is no none os dell software on the laptop.
My System SpecsSystem Spec

12 Apr 2013   #24
Microsoft MVP


That's why I gave you the other methods to test your hardware. I'd run them now.

You may also have complications caused by encrypting your System partition. It may require wiping the HD with Diskpart Clean Command to Clean Reinstall - Factory OEM Windows 7.

If you stick with the tools and methods in the tutorial only, then you'll get and keep a perfect install for as long as you do.
My System SpecsSystem Spec
12 Apr 2013   #25

Windows 7 64bit home premium

Slightly good news. Pulled the 2nd HDD and successfully booted to usb via f12 despite having hdd set as first in boot order in bios.
My System SpecsSystem Spec
12 Apr 2013   #26
Microsoft MVP


See if HD will boot with other HD unplugged, which was a step I gave you earlier.

If not work through the repair steps now that disk will boot.
My System SpecsSystem Spec
12 Apr 2013   #27

Windows 7 64bit home premium

Looks like ms is pulling something from the tuesday update.
My System SpecsSystem Spec
13 Apr 2013   #28

Windows 7 64bit home premium

At this point normal boot results in a bcd error. In light of the ms bulletin I am going to make the wild guess that my HDD and Memory are ok. I will now be searching my files for a bcd fix program I used previously in relation with dual booting to repair the bcd issue. I will post back later today once I have made the attempt.
My System SpecsSystem Spec
13 Apr 2013   #29

Windows 7 64bit home premium

Yesterday and this morning I was facing this situation;

bios set for hdd to boot first. usb stick with win7 install/repair. press f12 and select usb to boot from usb.
otherwise boot straight to hdd.

booting to hdd gave me this a message about boot bcd 0x000000f.
booting to usb sent me round in circles with no luck.
the circle went something like this;

no os found. whilst attempting to find os i would get a message saying repair had found stuff and would i like to repair and reboot. saying yes got me a message saying that repair was unable to write the files.

reboot usb and no os found nor anything about repair. going to the 2nd page of repair options [the one with cmd option on it] and selecting repair from there just got me the message about not finding anything to repair.

so that was the situation at that time yesterday.

googling black screen with cursor yesterday lead me to;
Microsoft Details Windows 7 KB2823324 Update Blue Screen of Death Bug - Softpedia
How to fix 'Black screen of death' on Micrososft Windows
MS13-036: Description of the security update for the Windows file system kernel-mode driver (ntfs.sys): April 9, 2013

from those links i summarize that the cause of my woes is the ms update.
why ? because my laptop appears to go through all the stages of booting and login, right up to the point where i would expect to see the login prompt ie where you put in you username and or password.

i tried to recover the last restore point via;
reboot usb. cmd console.
dism /image:c:\ /cleanup-image /revertpendingactions.
but that did not work for me.

i have followed the steps to show me what packages i have which should show me if i have the rogue update kb2823324.
these steps;
reboot usb. cmd console.
dism /image:c:\ /get-packages > pacs.txt
that extra part ie > pacs.txt just send the output of the first part ie dism /image:c:\ /get-packages to a text file.
launch notepad and open the pacs file. search through for 28 and saw that none of them were kb2823324.


i googled the 0x00000f bcd error and got this link;
How To Fix Boot/BCD 0xc000000f Error Windows 7 | Think Like a Computer

basically it said make sure the partition you want to boot to is active and then use bootrec with bcdboot.
here are the steps i took.

boot usb.
cmd console.diskpart. lisk disk. select disk 0 [at this point there is only one hdd present]. list partitions.
select partition 3 [in my case i knew the size of my c: os partition and i had multiboot with ubuntu working fine before this black screen with cursor mess].detail partition.
my details showed that indeed the partition was set to active.
exit out of diskpart.

reboot usb
go to the cmd console again and type bootrec /fixmbr and bootrec /fixboot. reboot to hdd.

at this point i got the bcd 0x00000f message again.

reboot to usb. go to the cmd console. bcdboot c:\windows [as that is where i can see my os ie c: in my case]. got an error message telling me that it failed to copy the bcd file.

googling again found me this;
Failure attempting to copy boot files How-To Geek Forums

reboot usb. cmd console. bootrec /fixmbr bootrec /fixboot bcdboot c:windows /s c:

reboot hdd. this nicely brought me back to the situation at the beginning of this thread - black screen with cursor.

so the thread so far has basically me trying to fix the black screen with cursor issue.
in trying to do so i broke the bcd and spent most of my time trying to fix the bcd with win install/repair. win install/repair made no progress on fixing the bcd issue at all, your experience may be different.

i also tried to check my hdd with seagate tool but despite burning the tool to cd and it running fine, it said there was no hdd at all.

Currenly boot to hdd gives me black screen with cursor.

going to take a break from this all right now.
My System SpecsSystem Spec
13 Apr 2013   #30

Windows 7 64bit home premium

in case you are wondering why i am typing so much,
1 i found no definitive answers on my first googling of this problem, so if anyone else is having the same problem they can follow my steps and see what did or did not work for me. that may help them to solve their own version of this issuse.
2 i want to let anyone helping me know exactly what steps i have taken.
3 its a form of record keeping for myself.
My System SpecsSystem Spec

 Black Screen With Cursor

Thread Tools

Similar help and support threads
Thread Forum
Unable to start - black screen or empty blue screen w cursor??
Hello, My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.
General Discussion
Black screen with movable mouse cursor before login screen appears
Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off. I turned it back on and now it doesn't get to the login screen anymore. It just displays a...
BSOD Help and Support
Black screen w/cursor after Windows load screen - Nothing fixes it
Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen. I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time... Startup repair says it cannot help - Safe mode has the exact same black screen...
General Discussion
Black Screen of Death with Mouse Cursor before Login Screen
The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned...
BSOD Help and Support
Black screen on startup, showing cursor, doesn't go to log in screen.
I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says "This Application...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:00.
Twitter Facebook Google+