Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Toshiba Laptop, will not shutdown or launch programs

11 May 2013   #1

Windows 7 Home Premium 64
Toshiba Laptop, will not shutdown or launch programs


Two weeks ago I came back from a trip, and my laptop stopped working correctly. Prior to flying home, the laptop worked great.

It has hung on startup twice and always hangs on shutdown, forcing me to hold the power button.

Device manager says everything is working correctly.

Windows will not launch any programs, whether it be windows explorer, google chrome or IE. If I bring up the task manager, it shows no applications running, but IE, explorer and chrome all show up as processes.

I tried running a scan with Mcafee, but all it does is say scanning and stall at 0%. I have also tried running windows update, but the few times I have gotten it to come up it has also stalled at 0% on download.

My first thought was that something was loose. I checked the hard drive and memory, but neither are loose. Nor is there any damage noticeable to the case.

The original Toshiba hard drive died and was replaced by a Hitachi about a year ago. The laptop is about two years old.

Any ideas? Thank you in advance!

My System SpecsSystem Spec
11 May 2013   #2

Windows 7 Home Premium 64

A little more info:

I can open "libraries", but nothing populates, no folders or files. Windows 7 will come up when I put it in the disk drive, and asks to start the installation process.

It has internet access, but won't do anything with that internet access. In addition, task manager shows low CPU and memory usage.

This seems like a HDD failure to me...but hopefully I am wrong.

One of the times I attempted to shut the laptop down, it said I had an unofficial version of windows, or some such thing.
My System SpecsSystem Spec
11 May 2013   #3

Windows 7 Ultimate x64

Can you boot into safe mode?
My System SpecsSystem Spec

11 May 2013   #4


Do you have MucAfee AV program, which is the source of endless problems we see here? It is worse than an infection. I'd replace it with Microsoft Security Essentials. How to uninstall supported McAfee products using the Consumer Products Removal tool (MCPR)

Then work through these Troubleshooting Steps for Windows 7 reporting back results.

I'd definitely run the HD Diagnostics with Disk Check and RAM test to check hardware right away.
My System SpecsSystem Spec
11 May 2013   #5

Windows 7 Home Premium 64

Yes, I can boot into safe mode.

Yes, Mcafee...which apparently is not well liked. I will look at better alternatives, and check out Microsoft security essentials.

I am running the system file checker in safe mode command prompt, will post results whenever it finishes.
My System SpecsSystem Spec
11 May 2013   #6


Remove MucAfee first, running the special tool required for such a horrible infection.

This alone often will solve the problem.
My System SpecsSystem Spec
11 May 2013   #7

Windows 7 Home Premium 64

File checker ran, no errors found. Removing mcafee AV...though it looks like it is hanging on the uninstall.
My System SpecsSystem Spec
12 May 2013   #9

Windows 7 Home Premium 64

A big thank you to you Greg. I followed those instructions and now my laptop works like it is supposed to. Pretty sad that Mcafee was the cause of my problems. Thanks again!
My System SpecsSystem Spec
12 May 2013   #10


Always is.

You're most welcome.
My System SpecsSystem Spec

 Toshiba Laptop, will not shutdown or launch programs

Thread Tools

Similar help and support threads
Thread Forum
Toshiba Satellite pro A210 Clean Install but having shutdown problems
I have formatted my laptop and installed a clean version of Windows 7. Now all the Toshiba pre installed software has been deleted, but every time I shutdown the laptop it never restarts properly it always gives an error and runs the startup scan. None of the hotkeys work anymore and skygo doesnt...
Installation & Setup
Win 7 Some programs won't launch.
Hi I have a problem. When i try to run Raptr desktop app, Anno 1404 or The Lord of the Rings Online sometimes they launch for few secs and immediately close or won't run at all. Tried reinstalling them and repairing Win 7. Didn't help. I don't know what to do anymore. Any help appreciated.
General Discussion
Certain Programs refuse to launch
Hello everyone! I got a very strange problem which nobody else seems to have had before: Some programs cannot be started normally. If I open them, they usually close themselves within a few seconds. The cursor indicates some loading, and the current explorer windows loses focus - it looks...
General Discussion
Help, programs won't launch properly
When running certain programs a window opens but it just shows a picture of what was behind the window when it opened. So far Googletalk and the Settings program for the Force Unleashed do this. Tried Reinstalling the programs, SFC has not fixed the issue. Tried windows repair install but...
No programs launch.
I'm running Windows 7 Ultimate x64. No programs launch. I click on Firefox and the icon lights up in the taskbar as if it opens, however the window never comes up. After about a second, the icon dims again. The Firefox process never shows up in task manager. Any help would be appreciated.
General Discussion
Toshiba to launch self-erasing hard drives
I can already imagine the screaming & yelling when someone swaps out a drive & forgets about this little feature...good idea though. Read more: Toshiba to launch self-erasing hard drives | Security - CNET News

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:22.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App