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Windows 7: 1 User some files possibly corrupted ??

11 May 2013   #1

1 User some files possibly corrupted ??

I have three users on my computer. The other day it looks like some got corrupted.
When I logon at first every thing is fine. I get my wallpaper. Then some of my regular pgms start opening up. then the background goes completely black briefly. The icons still show up. Then the background turns a pale blue (not the BSOD BLUE) there is nothing on the background it is a solid color. In addition if I right click on the background and click on either "personalize or "screen resolution" I get the message about "outgoing call" (see attached) I tried to do a checkpoint but it had an error saying a file was in use(see 2nd attached)
The other two users are fine
Do I have to create a new user and copy the data files over ?

Attached Thumbnails
1 User some  files possibly corrupted ??-screenhunter_12-may.-10-17.19.jpg   1 User some  files possibly corrupted ??-screenhunter_12-may.-11-15.05.jpg  
My System SpecsSystem Spec
11 May 2013   #2

Windows 10 Pro X64

See Option Two here: System Restore

If you do not have a Windows 7 installation DVD, you can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on your computer will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.
  1. Download and run Universal USB Installer Easy as 1 2 3
  2. Select Windows 7 from the first drop down list, all the way to the bottom
  3. Select the downloaded Windows 7 iso file
  4. Select your USB flash drive
  5. Click Create

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.
My System SpecsSystem Spec
11 May 2013   #3
Microsoft MVP


Win7 has a built in Snipping Tool which is perfect and stable.

Try the System Restore from the disk System Recovery Options per Rich's post above.

If this doesn't help work through the Troubleshooting Steps for Windows 7 starting with a verbatim Google search of the error text.
My System SpecsSystem Spec

12 May 2013   #4


Did restore worked fine...thx
My System SpecsSystem Spec

 1 User some files possibly corrupted ??

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