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Windows 7: Windows 7 Multiple Event Resets/shudown Computer

16 May 2013   #11
Microsoft MVP


If the PC is new then it's likely not overheating.

I would remove the RAM stick you added to see if the problem continues, and if not then reseat it to see if that resolves it.

If it doesn't then confirm that you precisely spec'd the RAM. You can cross-check using Crucial System Scanner software to find out what type of memory is in your computer. If the specs are even slightly off return the RAM for the correct specs.

If the specs are precise and it can't be made to work correctly after reseating, switching slots, etc., then open a case for troubleshooting or replacement by tech support, or have it replaced by the seller.

My System SpecsSystem Spec
23 May 2013   #12

Windows 7 Ultimate X64

@ gregrocker, thanks..

Definitely the RAM has problem after several testings..
just odd thing: on memory test no problem but when we change the RAM with another one (brand new) for further test then it came up that it has problem that causes overheating. a factory defect i think.

thanks guys for the help.

marking thread solved.
My System SpecsSystem Spec
23 May 2013   #13
Microsoft MVP


Glad to help! They should replace that RAM and/or make sure the specs are precise.

Let us know how it goes. When ready you can mark the thread Solved at top.
My System SpecsSystem Spec


 Windows 7 Multiple Event Resets/shudown Computer

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