the user profile service service failed the logon user profile cannot

Yes upload the UserAccounts.txt file with your reply .

There is a space after sid

Ok let's see something in the registry . Click on the type REGEDIT inside Search programs and files box . When REGEDIT comes up under Programs (1) right click on REGEDIT and choose Run as administrator . On the User Access Control click the Yes button .

Inside the Registry navigate to

Code:

HKEY_LOCAL_MACHINE
     ♦ SOFTWARE 
        ♦ Microsoft  
           ♦ Windows NT 
              ♦ CurrentVersion 
                 ♦ ProFileList

You will see

S-1-5-21-724269861-727063738-2825992131-1000 and others . Let me know if any of the SID keys end with .bak

Looking at the UserAccounts.txt did you enable the hidden Administrator ? The SID key is
S-1-5-21-724269861-727063738-2825992131-500

Lets see something

Open up an Elevated Command Prompt. Click on type in CMD inside Search Programs and Files. Right click on CMD under Programs (1) choose Run as administrator . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

In the command prompt type in the command below

REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > %userprofile%\Desktop\UserAccounts.txt

press <ENTER>

   Note

Include the quotes inside the Command Prompt. There is a space before and after /s and a space after >

Upload the UserAccounts.txt file on long with your post . Should be located on the desktop .

Hi MadMatt71

Restart the PC a couple times . Log into an admin account . In Safe Mode

Go to the registry . Click on type REGEDIT inside the Search programs and files box . Right click on REGEDIT under Programs (1) choose Run as administrator .

Inside the registry navigate to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\

Locate this folder

S-1-5-21-724269861-727063738-2825992131-1000.bak

Delete this key S-1-5-21-724269861-727063738-2825992131-1000.bak right click choose Delete then click Yes to confirm the deletion . Close the registry and restart the computer and try to log into your Matteo account . In normal mode

Were we able to log in normally ?