New
#11
We started out tonight by removing the TrendNet driver that was installed the night before and uninstalled
Norton uninstalled using the Norton removal tool.
At this point Windows appeared to still have a network connection. So we rebooted and when the system came back up we were by all appearances functional.
The one remaining issue appeared to be Chrome. When we opened chrome the color quality would significantly degrade for the display. As well, we couldn't use the menu or load any webpages. The odd thing was the chrome icon had the UAC shield in the lower right corner.
I finally had him open the properties for chrome and after digging around found that the compatibility mode was set for windows xp sp3 and it was set to run in 256 bit color. No idea how that happened, but it resolved the issue.
During all of this we did some file cleanup and decided to call it night when we told the NVIDIA driver update to start downloading.
So next time we look at the system I plan to do some final scans, but I think at this point we have the system back up and running.
Remaining items:
-Install NVIDIA update
-Verify Windows Update settings and that all updates are installed
All we installed the night before
-Verify settings for Automatically get recommended drivers and updates for your hardware (Step 3)
Appears to be working already, but need to verify
-Run Anti-Malware Tools:
Spybot search and destroy
Malwarebytes
Super anti-spyware
Tdsskiller
Eset online
Combofix-bleeping computer
MSE
-Review Office Activation issue
I guess at this point, thanks everyone for the input. I expect that our scans won't find anything and now that Office has a network connection it will resolve it's activation issue. If anything else interesting shows up from the remaining items I'll reply again.
To summarize the fix -> Wired Connection and Run In Last Known Good Configuration