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#1
Black Screen with moveable mouse AFTER log in.
This error has been occurring now and again over the last few months, but was always fixed with a restart and log in attempt being successful. Although, it became such a prevalent issue I made a habit of simply hibernating when I needed to 'shut down' my laptop, which would without fail log me in to the desktop, just like it would after a lock of the computer user.
Unfortunately my computer is now discontinued (Alienware stopped making this model a year or so ago), and since I cannot access anything, I'm not entire sure of the specs of the computer. It is however - standard built with no upgrades so I'm sure someone knows the specs of this machine. Here are the details I have of the machine and the error occurring:
Alienware M11x
Service tag: 66DLXN1
BIOS version: A05
Windows 7 x64 Ultimate, Alienware edition
On Normal boot:
Reaches login no problem
After log in, "welcome" appears
After about 15-20 seconds the screen goes black
Mouse is visible and moveable
Cntrl alt delete yields no results
Only action that does anything is to hard-shutdown the computer using the power button.
On safe mode boot of any kind:
The load freezes at "\windows\system32\Drivers\aswRvrt.sys"
The BIOS menu is still able to be accessed but nothing comes from those options being changed.
At this present time I don't have access to another computer (posting this on my iPhone), however later today I will have access so any suggestions at all would be appreciated. Currently at work and have been trying to fix this issue for the last 2.5 hours to no avail. A complete reload of windows in the last thing I would consider, due to my hard drive being full to the brim. I do have quite a bit backed up but there is much on there I don't want to lose.
Thanks in advance.
I don't recall this problem starting after the installation of Windows Service Pack 1, although it still may be the cause as suggested in similar posts on the net.