Well so much for good customer relations. Are they very cheap 'cos that don't sound that cheerful?
I would still go for a clean install. If you need the Netintelligence then to protect children if that is what you want it for the what's £19.99?
BTW If you go for a clean install forget Comodo and use Windows Security Essentials, it's free and all you need!
It's supplied by Misco and I have nothing but praise for the way they have helped in the past. This is a result of the way Home Access operated. They had a specification which suppliers were not allowed to deviate from and would only pay for a 12 month warranty/support package and that would have expired 2 years ago!
I use the Comodo browser, I already use Security Essentials. I'm thinking of ditching NetIntelligence anyway, their server was offline at inconvenient times which blocked all internet access and my daughter is 16 now.
The problem has to be connected to something which is specific to the user account affected - thanks to everyone who has tried to help me.
You have great forum members helping you...
...but I'll stick my nose in anyway.
Maybe you can manage to setup a clean boot for the user account that is impacted:
Troubleshoot Application Conflicts by Performing a Clean Startup
I would also consider running a scan with WDO:
What is Windows Defender Offline?
If none of the above steps help, then Process Monitor might be able to show you the event that is stealing focus. See this post for details on getting/using Process Monitor.
Wildman1 take a look through this and see if it will meet your needs for child safety.
Protecting your kids with Family Safety
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