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#1
Mother's Account Loads to Black Screen
The problem that I have been charged with solving is that my mom's account on our home computer (one out of five accounts total) loads to a black screen and stays there. It is strange in the fact that if it stays on the black screen long enough the bubbles screen saver launches as it would normally, and I am still able to bring the Ctrl-Alt-Delete blue splash screen where I can start the task manager/log off etc.
I hope there is a simple way to solve this issue, and if not the goal would be to save my mother's browser bookmarks that she uses regularly to pay bills etc. Are those bookmarks accessible from another profile by going into her user folder?
Thank you for your time, first post.
Mike