Downloaded Internet Programs Aren't Showing Up Anywhere on Hard Drive

Try turning off the Norton bloatware to see if the problem goes away. Better yet uninstall and replace it with the recommended Microsoft Security Essentials.

Try uninstalling Firefox with all settings, then reinstall the latest version. If this fail, create a new Admin account to install it and if necessary move the files over to the new account to delete the old one. User Account - Create - Windows 7 Help Forums

Most laptops come with preinstalled Win7 which is a grossly inferior install smothered by bloatware and useless duplicate utilities that have better versions built into Win7. That's why no tech enthusiast would run such an install, but choose to Clean Reinstall - Factory OEM Windows 7. If you stick with the tools and methods in the tutorial you will get and keep a perfect install.

Within Windows search is where I search for the newly downloaded program and it cant find a thing. I even hear the audible download completed sound. Whenever I download anything in Firefox, it states that it downloaded the content, I click the down arrow and I can see that it successfully downloaded the software, but when I try either to double-click on the software package to run it, or look in the folder that its supposed to be located in, there is nothing there.

The reason why I installed Norton 360 is because we had Microsoft Security Essentials installed on the laptop before and it get a nasty virus. After cleaning the laptop up with various programs...Malwarebytes, SpyBot, and Rootkit cleaners, Norton 360 still found issues and cleaned the rest up.

For users who get infected I suggest adding the paid version of Malwarebytes which won't let anything past it and resolves chronic reinfection. There's no reason to slow down your PC with control freak bloatware like Norton.

Spybot hasn't been recommended anywhere for 10 years since it bloated up and started causing problems with crapware add-ons. Use SUPERAntiSpyware on-demand scanner, turning it off at Startup in preferences. It may help now.

I would also turn off all add-ons besides Flash in Browser Tools. Uninstall all Search services (spyware) and other crap you don't use in Control Panel. Then let SAS root Spyware out in the registry.

Does this PC still have grossly inferior factory preinstalled Win7? It's really the worst possible install one can have.

Yep, it does have the factory install Windows 7 installed on it. I'll have to get the paid version of Malwarebytes and also SUPERAntiSpyware to see if there's still something on the hard drive that causing the issue. I'll also get rid of Norton as well. As for the add-ons, they've all been disabled with the exception of Flash.

Thanks to everyone who responded and gave very helpful tips! Its very much appreciated. I hope all of you have a great day!! :)

If this is for a Work PC be aware there can be different versions of a program than for a Home user.
i.e. MBAM Pro for Home users is a lifetime license, for Business users it is not a lifetime license.

Yep , its for a work PC and thanks for the info.

We're glad to help, and when ready will help assure you get a perfect Clean Reinstall - Factory OEM Windows 7 so the user can finally enjoy true native Win7 performance.

Its when you click the Start button and then type what you want to search for in the "Search programs and files" field.