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My computer boots to a black screen with the mouse present...
Hello all, I was letting someone use my computer and now I'm having all sorts of issues. I have started several threads about my issues, but I will reiterate them for the purpose of getting help. First, I installed ESET Security 6 then problems popped up. The usage of my RAM is way too high. I have 8gb in my laptop and the usage ranges from 24% to over 50% and no programs are open. Obviously I have processes running but I don't know which ones I can shut down. Then my Office 13 shortcut folder disappeared. I cannot find the shortcuts anymore and have to open word by opening an existing document and start a new one from there. Then my computer began freezing and my burning software quit working. I had to turn my laptop off, restart it, and then start windows normally. So I got some advice to install Malwarebytes and run a scan in safe mode with networking. Malwarebytes detected seven malicious entities all of which were variations of C:\ProgramData\InstallMate{number sequence}. All were removed and I restarted my laptop to initiate the removal. Once I did that the welcome screen ran for way longer than it usually does and then it changed to a black screen with my mouse present. I can use the computer in all variations of safe mode but that's it. I do not have a windows OS disk to reinstall or repair whatever damage has been done. I do not have a restore point for some reason, that disappeared, and all I want is my computer back to before I lent it out. Thanks in advance. Any help is appreciated.
My PC just froze in safe mode with networking. I'm going to kill my friend.
Would an easy fix be to just get Windows 8, I was thinking about going there, or another Windows 7 and reinstalling the OS? If yes, then would I lose all my programs?
Last edited by jsnmcgill; 18 Jul 2013 at 15:32. Reason: Solution?