Computer hangs up

dani02 · 31 Jul 2013

yeah..well i bought it from a local shop in my city :)

x BlueRobot · 31 Jul 2013

Please follow -

writhziden said:

There seems to be a problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.

dani02 · 31 Jul 2013

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {D22A4956-425C-4F46-A44E-FB0BF84F8F72}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D22A4956-425C-4F46-A44E-FB0BF84F8F72}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-1590224525-2652821386-3792830618</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>K54C</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K54C.204</Version><SMBIOSVersion major="2" minor="6"/><Date>20120120000000.000000+000</Date></BIOS><HWID>6E0C3707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-1033-7601.0000-1952013
Installation ID: 021603765200074555029386577075154931593742838756630031
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 8/1/2013 12:00:30 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEA6GGaoCh0KK2Gm2LDjmlA8JZ8sotkbC5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			_ASUS_		Notebook
  FACP			_ASUS_		Notebook
  DBGP			_ASUS_		Notebook
  HPET			_ASUS_		Notebook
  MCFG			_ASUS_		Notebook
  ECDT			_ASUS_		Notebook
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  ASF!			INTEL 		 HCG
  SLIC			_ASUS_		Notebook

Layback Bear · 31 Jul 2013

Hi dani02 it's me from way back in post #10.
Let me see if I understand how things are.
You bought a computer from a local store and it had Linux installed.
You installed Windows 7 Ultimate-64 OEM/SLP
My research shows that that computer came with Windows 7 Home Premium from the factory.
Could you look on the bottom of the laptop or in the battery compartment for the COA sticker from Microsoft. It should indicated what operating system the laptop came with. Lets hope it's their. It may or may not be on the laptop because you bought it with Linux installed.
You never did answer the question I ask in post #10.

The reason I ask the questions in post #10 and now is to verify that a legal copy of Windows 7 is installed on your computer so we can continue to give help with your problems.

Note: If you find the Microsoft sticker with the 25 letter/number COA code do not post the code.

gregrocker · 31 Jul 2013

Worth a try Jack. It might be there so he can do a legal Clean Reinstall - Factory OEM Windows 7 .

dani02 · 01 Aug 2013

no i didn't have any sticker. it was a hard time for me at the beggining to format the laptop so that i can install windows. so i can assure you that it didn't came with windows on it. i have read on Asus's site and it is true that it should come with Windows 7 . yes..i have SP1 on it

dani02 · 01 Aug 2013

anyway my problem is just with the Chrome browser. the laptop works good :) i've done all the tests ( memory,cpu ) and everything is fine.

mitchell65 · 01 Aug 2013

Then where did you get the install disc for Windows 7 Ultimate and did it come with a Licence Key (The 25 letter code)?