cant download any microsoft fixit software

jcv welcome to SevenForums

Sounds like you have a ZeroAccess virus

Download the two programs below on a PC that could download and run them one at a time on the infected PC

Use a USB flash drive to transfer the programs from one PC to another

Farbar Recovery Scan Tool


32-bit Version OS Farbar Recovery Scan Tool <==== Download Link

Drag the FRST.exe from the Downloads folder to your Desktop

Right click on FRST.exe and choose

When the tool opens click Yes on the disclaimer window .
Press Scan button.


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Next

Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options

• ⬜ Internet Services
• ⬜ Windows Firewall
• ⬜ System Restore
• ⬜ Security Center
• ⬜ Windows Update
• ⬜ Windows Defender

Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply



Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

Upload the logs when you're done

Logs

• FRST.txt
• ADDITION.txt
• FSS.txt

Open Notepad. Inside notepad paste the highlighted text below


start
HKLM\...\Run: [Malwarebytes' Anti-Malware (reboot)] - "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript [x]
HKLM\...\Run: [DATAMNGR] - [x]
HKLM\...\Run: [] - [x]
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] C:\$Recycle.Bin\S-1-5-18\$5eed98481ad9ca35a61659d90ca3fd98\n. ATTENTION! ====> ZeroAccess?
HKCU\...\Winlogon: [Shell] C:\Users\ST TROPEZ\AppData\Roaming\ldr.mcb,explorer.exe <==== ATTENTION
HKCR\...409d6c4515e9\InprocServer32: [Default-shell32] C:\$Recycle.Bin\S-1-5-21-1247415735-2699395695-2455981097-1000\$5eed98481ad9ca35a61659d90ca3fd98\n. ATTENTION! ====> ZeroAccess?
C:\ProgramData\doeje8r.dat
C:\ProgramData\lol79do.dat
C:\ProgramData\9tcoqf.dat

ZeroAccess:
C:\$Recycle.Bin\S-1-5-21-1247415735-2699395695-2455981097-1000\$5eed98481ad9ca35a61659d90ca3fd98

ZeroAccess:
C:\$Recycle.Bin\S-1-5-18\$5eed98481ad9ca35a61659d90ca3fd98
DeleteJunctionsIndirectory: C:\Program Files\Windows Defender
end


Click on File select Save As

Location: Desktop
File Name: Fixlist.txt
Save as type : All Files

click on Save

Open FRST64.exe again and select the [Fix] button. Once its done it will create a new log on your desktop named Fixlog.txt . Restart your PC before you upload the log with you reply.

Then run


ESET Service Repair

When done . Drag the file to your desktop

Right click on ServicesRepair.exe choose

Click on Yes or Continue . Once the tool has completed it will ask you to restart . Please restart the PC . Upload a new FSS.txt file by running FSS.exe again .

Try the link again . It works now

ESET Service Repair

Before you rerun FSS.exe do the following


Open Notepad . Inside notepad paste the highlighted text below


Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A}]
"AutoStart"=""


Click on File ===> Save As

File Name : ActionCenterIcon.reg

Save as type: All Files

and save it to your Desktop .


Right click the ActionCenterIcon.reg file and Select Merge and then reboot your machine

Then run FSS