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Windows 7: Startup issues with Windows 7 PC

29 Jul 2013   #1

Microsoft Windows 7 Home Premium 64 bit (6.1.7601 Service Pack 1 Build 7601)
Startup issues with Windows 7 PC


I am running Windows 7 Home Premium 64bit on a 1.8 Tb Hard Drive of which only 500 gb is formatted.

I bought the PC from Aria in Manchester, UK in May.

My PC is having issues with starting up - in recent weeks it starts up, and then either does not make it past the BIOS screen so I have to to a force shut down, or, more recently, I shut the PC down cleanly without an issue, but then start it up again and see a DOS type screen where it says there has been a problem and do I want to start windows normally, or try to repair.

Today I chose to start it normally, and it ran a CHKDSK which repaired lots of files (lots of white writing whizzed past on the screen confirming what was being fixed).

If I choose the repair option, I am told that a problem has been found and am asked if I want to restore to a previous restore point. If I opt not to do that, it tries to do a repair, which does not complete.

I have looked in Event Viewer and can see lots of Critical events with a source of "Kernel-Power":

Critical    21/04/2013 10:18:26    Kernel-Power    41    (63)
Critical    21/04/2013 12:32:34    Kernel-Power    41    (63)
Critical    22/04/2013 05:53:57    Kernel-Power    41    (63)
Critical    20/05/2013 18:24:01    Kernel-Power    41    (63)
Critical    21/07/2013 17:10:28    Kernel-Power    41    (63)
Critical    13/06/2013 19:43:22    Kernel-Power    41    (63)
Critical    10/07/2013 06:36:53    Kernel-Power    41    (63)
Critical    10/07/2013 20:46:06    Kernel-Power    41    (63)
Critical    29/07/2013 17:20:30    Kernel-Power    41    (63)
This page talks about the error:
Kernel Power Event 41

It says it happens when the PC does not shut down correctly.

I have already had to return the PC to Aria to get a new power supply unit fitted as the old one died.

Given all of these issues I am having with it, and the fact that Event Viewer backs me up with evidence, would I be justified in taking the PC back and asking for a refund as it seems pretty flaky to me?

Any advice much appreciated.


My System SpecsSystem Spec
29 Jul 2013   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

I havee just read your other thread and it seems to me to have a bearing on this problem. You did not respond to all the help you were offered in the other thread so without knowing what happened then it is difficult to help you further!
My System SpecsSystem Spec
29 Jul 2013   #3

Microsoft Windows 7 Home Premium 64 bit (6.1.7601 Service Pack 1 Build 7601)

Sorry for being lazy. You got me there - I will work through the responses in the other thread.

Sorry for wasting your time...
My System SpecsSystem Spec

29 Jul 2013   #4
Microsoft MVP


I would take it back anyway. You probably paid premium rates for a custom build when you could get a Core i3 or i5 with 6gb RAM and Win7 from Best Buy for $400-600, do a Clean Reinstall - Factory OEM Windows 7 and have a flawless rig if you stick with the tools and methods suggested.
My System SpecsSystem Spec

 Startup issues with Windows 7 PC

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