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Windows 7: Yet Another dll Problem on Startup

01 Aug 2013   #1
Curtis01

Windows 7 Home Premium Service Pack 1 64-bit
 
 
Yet Another dll Problem on Startup

My wife installed the yucky Babylon Adware last night.

I updated and ran Spybot, which I believe removed it. However, I am now getting this error message on every startup:

"There was a problem starting.

C:\\Users\Curtis\AppData\Roaming\BabSolution\Shared\NTRedirect.dll

The Specified module could not be found."

I ran Adware Cleaner and JRT.

Reports attached to this post.

Thank you in advance.

--Curtis




Attached Files
File Type: docx Run DLL problem.docx (38.9 KB, 2 views)
File Type: txt AdwCleaner[S2].txt (3.1 KB, 4 views)
File Type: txt JRT.txt (1.9 KB, 2 views)
My System SpecsSystem Spec
.
01 Aug 2013   #2
gregrocker
Microsoft MVP

 

Spybot isn't recommended by anyone here ever as its been years since it became bloated and buggy, and could have actually made the situation worse. I'd run full scans with SUPERAntiSpyware and Malwarebytes for on-demand scanning, and installed AV Microsoft Security Essentials.

Disable all add-ons and Search services in browsers except Flash and Google and keep them out.

Turn off all startups except AV, any sync, gadgets or stickies in msconfig>Startup and >Services after Hiding all MS Services. Keep those clean too.
My System SpecsSystem Spec
01 Aug 2013   #3
Curtis01

Windows 7 Home Premium Service Pack 1 64-bit
 
 

Thank you for the advice.

But what specific solution will make the error message stop appearing on startup?

--Curtis
My System SpecsSystem Spec
.

01 Aug 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

On your wife's PC download and run the program below

Farbar Recovery Scan Tool


64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

Note   Note
The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
My System SpecsSystem Spec
01 Aug 2013   #5
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Also run

<==== Download


<==== Download

Click on one of the links above that goes with your Windows 7 bit versions

Save to the Desktop.

Close all windows and browsers

Right click on and choose

Press: SCAN

provide the RKreport.txt (Mode: Scan) in your reply.
My System SpecsSystem Spec
01 Aug 2013   #6
gregrocker
Microsoft MVP

 

Quote   Quote: Originally Posted by Curtis01 View Post
Thank you for the advice.

But what specific solution will make the error message stop appearing on startup?

--Curtis
All of them.

Spybot likely only half removed it so it's struggling to start with Windows. SAS can likely root it out of registry, but the other scans and steps may be required to be comprehensive.

You can also look at your System Restore points to see if you can get before the infection.
My System SpecsSystem Spec
02 Aug 2013   #7
madcratebuilder

Win8/8.1,Win7-U64, Vista U64, uncounted Linux distor's
 
 

It's probably caused by a entry in the registry. If you feel comfortable working with regedit you can search and delete the entry.
My System SpecsSystem Spec
02 Aug 2013   #8
Curtis01

Windows 7 Home Premium Service Pack 1 64-bit
 
 

Thank you all for the advice.

I will work on it later today and let you know the results.

Take care.

--Curtis
My System SpecsSystem Spec
02 Aug 2013   #9
Curtis01

Windows 7 Home Premium Service Pack 1 64-bit
 
 

FRST files attached.

Will run other scans as time permits.

Thank you for your assistance.

--Curtis


Attached Files
File Type: txt Addition.txt (24.3 KB, 3 views)
File Type: txt FRST.txt (27.5 KB, 2 views)
My System SpecsSystem Spec
02 Aug 2013   #10
Curtis01

Windows 7 Home Premium Service Pack 1 64-bit
 
 

RK file attached.

Will run other scans as time permits.

Thank you for your assistance.

--Curtis


Attached Files
File Type: txt RKreport[0]_S_08022013_140054.txt (2.4 KB, 3 views)
My System SpecsSystem Spec
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 Yet Another dll Problem on Startup




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