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02 Aug 2013 | #1 |
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Error 5: Access is denied.
Hello, I have been getting Error 5: Access denied for a few days. I cannot install new programs; this error will always just pop up.
I've scanned for viruses (a lot showed up, but were cleaned. My AV is Comodo.), tried a System Restore, but all my restore points are gone except for the ones today, using the built in administrator account, using the "Run as administrator" option, and making a new account. Nothing has worked. |
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02 Aug 2013 | #2 |
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Run Farbar Recovery Scan Tool
![]() Drag the FRST64.exe from the Downloads folder to your Desktop Right click on FRST64.exe and choose ![]() When the tool opens click Yes on the disclaimer window . Press Scan button. FRST will let you know when the scan is complete and has written the FRST.txt to file ![]() The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt
Please upload both logs in your reply.(FRST.txt and Addition.txt) ![]() ![]() Upload a File Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply . |
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02 Aug 2013 | #3 |
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Here they are.
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02 Aug 2013 | #4 |
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![]() Click here AdwCleaner ![]() ![]() ![]() ![]() ![]() ![]() ![]() Upload the log : The log file is at C:\AdwCleaner[Sn].txt Download Junkware Removal Toolkit Click here Junkware Removal Tool to download Drag the JRT.exe from the Downloads folder to your Desktop Right click JRT.exe and choose ![]() Once done upload the JRT.txt file Run ![]() Download Link ![]() When the installation is done uncheck Enable free trial of Malwarebytes (see image below ) ![]() Update the definitions and do a full scan ![]() Make sure the "Perform Full Scan" option is selected. Then click on the Scan button. ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() |
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02 Aug 2013 | #5 |
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JWT didn't have any .txt log, but the others did.
Malwarebytes: Malwarebytes Anti-Malware 1.75.0.1300 Malwarebytes : Free anti-malware download Database version: v2013.08.03.01 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 10.0.9200.16635 Adam Dajani :: ADAMDAJANI-PC [administrator] 8/2/2013 8:49:22 PM mbam-log-2013-08-02 (20-49-22).txt Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|Q:\|) Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 489402 Time elapsed: 23 minute(s), 27 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 1 C:\ProgramData\COMODO\Cis\Quarantine\data\{BA54EAC2-969A-4801-A45F-4BA8133154B1} (PUP.Optional.OptChrome.A) -> Quarantined and deleted successfully. (end) |
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02 Aug 2013 | #6 |
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02 Aug 2013 | #7 |
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All I scanned was the registry tab, was I supposed to do the others?
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02 Aug 2013 | #8 |
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On
![]() Hold down Control and click on ESET Online Scanner to open ESET OnlineScan in a new window Click the ![]() Check YES, I accept the Terms of Use. Click the Start button. Accept any security warnings from your browser. Under scan settings, check "Scan Archives" and "Remove found threats" Click Advanced settings and select the following: ° Scan potentially unwanted applications ° Scan for potentially unsafe applications ° Enable Anti-Stealth technology ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan completes, click List Threats Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. Click the Back button. Click the Finish button. On ![]() ![]() Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop. Right click on ![]() ![]() Check YES, I accept the Terms of Use. Click the Start button. Accept any security warnings from your browser. Under scan settings, check "Scan Archives" and "Remove found threats" Click Advanced settings and select the following: ° Scan potentially unwanted applications ° Scan for potentially unsafe applications ° Enable Anti-Stealth technology ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan completes, click List Threats Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. Click the Back button. Click the Finish button. |
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03 Aug 2013 | #9 |
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It seems to be fixed. Thank you.
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04 Nov 2013 | #10 |
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Hey man can you help me please ? here is my report
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