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Windows 7: Problem in Windows 7 log-in screen.

02 Aug 2013   #1
Sehse

Windows 7 ultimate 64 bit.
 
 
Problem in Windows 7 log-in screen.

Hello,

Today I started my laptop and I found that it gets stuck after the windows load, to be more specific in the log-in screen, once the windows finishes loading with it's logo, the screen goes completely black, no mouse cursor, no even back-light as if the screen loses power, I tried entering with safe mode and it works, but now what should I do to make it back ? I tried to scan for damaged files by sfc /scannow, but it found no problems at all.


Requesting help ASAP.


Regards.


My System SpecsSystem Spec
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02 Aug 2013   #2
Brink

64-bit Windows 10 Pro
 
 

Hello Sehse, and welcome to Seven Forums.

Since it works fine in Safe Mode, you might see if you may be able to troubleshoot with a clean startup to see if it may help ID if it's a startup program or driver at fault.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now, :)
Shawn
My System SpecsSystem Spec
02 Aug 2013   #3
Sehse

Windows 7 ultimate 64 bit.
 
 

Same issue, nothing happened, I also tried removing the Nvidia display driver from safe mode then entered normal mode it worked, but with the normal VGA, then I re-installed the driver, same thing happened.
My System SpecsSystem Spec
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02 Aug 2013   #4
Brink

64-bit Windows 10 Pro
 
 

Are you using the latest NIVIDIA WHQL driver version for your video chip?

NVIDIA Driver Downloads - Advanced Search
My System SpecsSystem Spec
03 Aug 2013   #5
Sehse

Windows 7 ultimate 64 bit.
 
 

Yes I am using the latest.

Also I have done sth 10 mins ago, I connected an external monitor to the laptop while it was in black screen and it worked on both screens, once I disconnected it got back to black.
My System SpecsSystem Spec
03 Aug 2013   #6
Brink

64-bit Windows 10 Pro
 
 

Double check to see what you have set for you screen resolution, refresh rate, and color depth to make sure that they are set to the recommended settings for you laptop's screen.

If that checks out, then you might see if doing a system restore using a restore point (if available) dated before this happened may help.
My System SpecsSystem Spec
03 Aug 2013   #7
Sehse

Windows 7 ultimate 64 bit.
 
 

Quote   Quote: Originally Posted by Brink View Post
Double check to see what you have set for you screen resolution, refresh rate, and color depth to make sure that they are set to the recommended settings for you laptop's screen.

If that checks out, then you might see if doing a system restore using a restore point (if available) dated before this happened may help.
Yes, I am using the recommended settings also unfortunately there are no restore points.
My System SpecsSystem Spec
03 Aug 2013   #8
Brink

64-bit Windows 10 Pro
 
 

In that case, boot to the Advanced Boot Options screen, and select the Last Know Good Configuration (advanced) option to see if it will boot normally afterwards.
My System SpecsSystem Spec
Reply

 Problem in Windows 7 log-in screen.




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