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Windows 7: New Laptop, Worked fine, now Windows 7 locks up right after start up.

06 Aug 2013   #1

Windows 7 Ultimate 64 bit
New Laptop, Worked fine, now Windows 7 locks up right after start up.

I just bought this laptop. Samsung Series 9 NP900X1A-A01US 11.6-Inch Laptop (Black): Computers & Accessories

I know the specs aren't amazing, and I can't expect the performance I get from my built desktop, but I primarily bought this for something portable for school.

Anyway, took it out of the box, started it up, everything worked great. Installed two programs (chrome and Avast), restarted after installs and played with it some.

Then I shut it down to let it charged. Turned it back on and it freezes within a minute or two after startup everytime, works fine in Safe Mode.

I would try a restore, but never created a restore point as soon as I bought it, silly me.

Any ideas?

My System SpecsSystem Spec
06 Aug 2013   #2

Windows 10 Pro X64

Contact where you bought it and make them fix it, or use the built in recovery partition to restore it to factory new state. According to the manual, you press F4 during boot to start the Recovery.

New Laptop, Worked fine, now Windows 7 locks up right after start up.-samsungrec.jpg

My System SpecsSystem Spec
06 Aug 2013   #3
Microsoft MVP


I would make the Recovery Media and store a Win7 backup image of the entire HD, then delete all partitions and do a Clean Reinstall - Factory OEM Windows 7 to see how well native Win7 runs without the factory bloatware and duplicate utilities that smother Win7. Backup Complete Computer - Create an Image Backup

If you don't like the results, run Recovery from its media or boot the Win7 installer to do a System Image Recovery and send it back.

You can also try to Clean Up Factory Bloatware to regain some performance lost to the bloatware and conflicting utilities. If this doesn't help I'd test the hardware and work through the other Troubleshooting Steps for Windows 7.

You might also want to upgrade the RAM if you plan to keep it. And with such a small SSD I'd have a very lean Clean Install with heavy use of external storage.
My System SpecsSystem Spec


 New Laptop, Worked fine, now Windows 7 locks up right after start up.

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