Windows 7: Help and Support can't go online.

Lefteris · 09 Aug 2013

Hi

Windows Help and Support can't connect online for Help. Offline works.
Even if I go in the bottom right corner and select Get online Help, it never connects.
I have sometime to use it but I remember it worked quite a while ago.
I tried sfc scan but didn't help.
Do you have any suggestions?

Thanks

andrew129260 · 09 Aug 2013

Can you access the internet normally? Do you maybe have a firewall that is blocking this?

Lefteris · 09 Aug 2013

Internet works ok. I tried also with all firewall/av off and still same thing. Nothing blocks it.

ThrashZone · 09 Aug 2013

Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual

Safe mode and with networking,
https://www.sevenforums.com/tutorials/69585-safe-mode.html

Lefteris · 09 Aug 2013

Then? How does that help?

ThrashZone · 09 Aug 2013

Sorry I don't know who your replying to ?
Safe mode with networking only loads a minimal set of drivers and applications/ designed for infected systems.
The (power drain) is for highly effected systems.

indianacarnie · 09 Aug 2013

Actually..... I'm having the same"problem". "You're not connected to online Help, which shows you our latest content. Check your Internet connection, and then try to connect to online Help again. If you still see this message, the online Help service might be temporarily unavailable." Is what I'm getting from them. How long has this been going on for you? I'm assuming this is temporary but have you been to MS's Fixit center? Heres a link : http://support.microsoft.com/fixit/

Lefteris · 09 Aug 2013

@ThrashZone , I replied to you. I see no relevance in the solution you offer. Thanks anyway. My system isnt infected.
@indiacarnie, I just found out. If others have this too, maybe its MS server then.

ThrashZone · 09 Aug 2013

Quote: Originally Posted by indianacarnie

Actually..... I'm having the same"problem". "You're not connected to online Help, which shows you our latest content. Check your Internet connection, and then try to connect to online Help again. If you still see this message, the online Help service might be temporarily unavailable." Is what I'm getting from them. How long has this been going on for you?

That's a good point,
If you can't get an internet connection with safe mode with networking I'd also suspect an isp problem.
Cheers for jumping to the next trouble shooting step :)

Lefteris · 09 Aug 2013

@indiacarnie i went to fixit site, no solution.
@ThrashZone My isp and internet works fine.