Error when right clicking: C:\users\owner\appdata\local\tmp\stpraxi...

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  1. Posts : 7
    Windows 7 Home Premium x64
       #1

    Error when right clicking: C:\users\owner\appdata\local\tmp\stpraxi...


    I recently installed 7-zip, and downloaded a few other things, and now when I right click on files, the error message

    There was a problem starting
    C:\users\owner\appdata\local\tmp\stpraxi\serohnp\wow.dll
    The specified module could not be found.

    appears. It also crashes windows explorer in occasion. I see many others have had this problem, and everyone seems to have a slightly different fix. I should also note I do not have any virus protection or anything of the sort right now.

    Thanks for reading.
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    Run Farbar Recovery Scan Tool


    64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

    Drag the FRST64.exe from the Downloads folder to your Desktop

    Right click on FRST64.exe and choose

    When the tool opens click Yes on the disclaimer window .

    Press Scan button.

    FRST will let you know when the scan is complete and has written the FRST.txt to file

       Note
    The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt


    Please upload both logs in your reply.(FRST.txt and Addition.txt)

    FRST.txt and Addition.txt will be on the Desktop

    Upload a File
    Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .
      My Computer


  3. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #3

    I also forgot to mention that i did a system restore to three days ago, and that did not fix the problem. I ran the program as you said, and the files are attached.
    Error when right clicking: C:\users\owner\appdata\local\tmp\stpraxi... Attached Files
      My Computer


  4. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #4

    Open Notepad . Inside Notepad paste the highlighted text below


    start
    (Ask) C:\Program Files (x86)\Ask.com\Updater\Updater.exe
    HKCR\...409d6c4515e9\InprocServer32: [Default-shell32] C:\Users\Owner\AppData\Local\Temp\stpraxi\serohnp\wow64.dll ATTENTION! ====> ZeroAccess?
    HKLM-x32\...\Run: [] - [x]
    HKLM-x32\...\Run: [ApnUpdater] - C:\Program Files (x86)\Ask.com\Updater\Updater.exe [1561768 2012-05-04] (Ask)
    2013-08-12 20:29 - 2009-07-14 01:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
    C:\Users\Owner\jagex_cl_runescape_LIVE.dat
    C:\Users\Owner\random.dat
    end


    Click on File select Save As

    Save To : Desktop

    File Name : Fixlist.txt

    Save as type : All Files

    Click on Save button . Close Notepad

    Open FRST64.exe and click on [Fix] button . Once done it will create a new log called Fixlog.txt . Upload the log

    Then run

    AdwCleaner

    Click here AdwCleaner

    Click on Download Now button

    Save to the Desktop

    Right-click on AdwCleaner.exe and choose

    Click on Delete and confirm the prompt.



    Your computer will be rebooted automatically. A text file will open after the restart.

    Upload the log : The log file is at C:\AdwCleaner[Sn].txt


    Download Junkware Removal Toolkit

    Click here Junkware Removal Tool to download

    Drag the JRT.exe from the Downloads folder to your Desktop

    Right click JRT.exe and choose

    Once done upload the JRT.txt file
      My Computer


  5. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Here is the fixlog
    Error when right clicking: C:\users\owner\appdata\local\tmp\stpraxi... Attached Files
      My Computer


  6. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #6

    I should also note that the right click problem has been fixed. seemingly at least. should i still run the adware cleaner?
      My Computer


  7. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #7

    Yes run both of those AdwCleaner and Junkware
      My Computer


  8. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #8

    Here is the adware log
    Error when right clicking: C:\users\owner\appdata\local\tmp\stpraxi... Attached Files
      My Computer


  9. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #9

    Run Junkware Removal Tool then run Malwarebytes

    Run Malwarebytes

    Download Link MalwareBytes

    When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



    Update the definitions and do a full scan

    On the Scanner tab:
    Make sure the "Perform Full Scan" option is selected.
    Then click on the Scan button.
    If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
    When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
    Click OK to close the message box and continue with the removal process.
    Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
    Make sure that everything is checked, and click Remove Selected.
    When removal is completed, a log report will open in Notepad.
    The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    Copy and paste the contents of that report in your next reply and exit MBAM.

    Log looks like this : mbam-log-yyyy-mm-dd

    Log located : C:\Users\{Your UserName}\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs or C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
      My Computer


  10. Posts : 7
    Windows 7 Home Premium x64
    Thread Starter
       #10

    And here is the JRT log. Thank you so much for the help. This is a life saver.
    Error when right clicking: C:\users\owner\appdata\local\tmp\stpraxi... Attached Files
      My Computer


 
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