MMC has stopped working when trying to open services

Hello :),

I have a Dell xps 15 laptop with windows 7 familial edition and i have problems :s :

-When i try to open services i get the error message : Microsoft mangament console has stopped working (the message appears twice)

-Although I can still access services through msconfig which does work

-Services alone does work in safe mode

-I did some sfc/scannow test but it did not find any corrupted file each time

-I tried booting without any non-windows-services but MMC still crashes when i want to open services

-It also crashs when i want to get to the details of the event viewers

-I did not pay the extra fee to get a windows 7 CD with the laptop so i can't do a repair install :s

-Here is a crash log :

Version=1
EventType=APPCRASH
EventTime=130209257127887289
ReportType=2
Consent=1
UploadTime=130209257128511290
ReportIdentifier=63364719-0494-11e3-969d-f04da261cfaf
IntegratorReportIdentifier=63364718-0494-11e3-969d-f04da261cfaf
Response.type=4
Sig[0].Name=Nom de l’application
Sig[0].Value=mmc.exe
Sig[1].Name=Version de l’application
Sig[1].Value=6.1.7600.16385
Sig[2].Name=Horodatage de l’application
Sig[2].Value=4a5bc808
Sig[3].Name=Nom du module par défaut
Sig[3].Value=mshtml.dll
Sig[4].Name=Version du module par défaut
Sig[4].Value=10.0.9200.16635
Sig[5].Name=Horodateur du module par défaut
Sig[5].Value=51b7ad9b
Sig[6].Name=Code de l’exception
Sig[6].Value=c000041d
Sig[7].Name=Décalage de l’exception
Sig[7].Value=0000000000023d5b
DynamicSig[1].Name=Version du système
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Identificateur de paramètres régionaux
DynamicSig[2].Value=1036
DynamicSig[22].Name=Information supplémentaire n° 1
DynamicSig[22].Value=fbaf
DynamicSig[23].Name=Information supplémentaire n° 2
DynamicSig[23].Value=fbafb623a5f254abf34b3319ec762ba9
DynamicSig[24].Name=Information supplémentaire n° 3
DynamicSig[24].Value=3191
DynamicSig[25].Name=Information supplémentaire n° 4
DynamicSig[25].Value=31918bfc9da400964741e70890cdbc0e
UI[2]=C:\Windows\system32\mmc.exe
UI[3]=Microsoft Management Console a cessé de fonctionner
UI[4]=Windows peut rechercher une solution au problème en ligne.
UI[5]=Rechercher une solution en ligne et fermer le programme
UI[6]=Rechercher ultérieurement une solution en ligne et fermer le programme
UI[7]=Fermer le programme
LoadedModule[0]=C:\Windows\system32\mmc.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\Alwil Software\Avast5\snxhk64.dll
LoadedModule[5]=C:\Windows\system32\GDI32.dll
LoadedModule[6]=C:\Windows\system32\USER32.dll
LoadedModule[7]=C:\Windows\system32\LPK.dll
LoadedModule[8]=C:\Windows\system32\USP10.dll
LoadedModule[9]=C:\Windows\system32\msvcrt.dll
LoadedModule[10]=C:\Windows\system32\MFC42u.dll
LoadedModule[11]=C:\Windows\system32\ole32.dll
LoadedModule[12]=C:\Windows\system32\RPCRT4.dll
LoadedModule[13]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[14]=C:\Windows\system32\ODBC32.dll
LoadedModule[15]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[16]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[17]=C:\Windows\system32\mmcbase.DLL
LoadedModule[18]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[19]=C:\Windows\system32\UxTheme.dll
LoadedModule[20]=C:\Windows\system32\DUser.dll
LoadedModule[21]=C:\Windows\system32\IMM32.DLL
LoadedModule[22]=C:\Windows\system32\MSCTF.dll
LoadedModule[23]=C:\Windows\system32\nvinitx.dll
LoadedModule[24]=C:\Program Files\NVIDIA Corporation\CoProcManager\detoured.dll
LoadedModule[25]=C:\Program Files\NVIDIA Corporation\CoProcManager\nvd3d9wrapx.dll
LoadedModule[26]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[27]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[28]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[29]=C:\Windows\system32\d3d9.dll
LoadedModule[30]=C:\Windows\system32\VERSION.dll
LoadedModule[31]=C:\Windows\system32\d3d8thk.dll
LoadedModule[32]=C:\Windows\system32\dwmapi.dll
LoadedModule[33]=C:\Program Files\NVIDIA Corporation\CoProcManager\nvdxgiwrapx.dll
LoadedModule[34]=C:\Windows\system32\dxgi.dll
LoadedModule[35]=C:\Windows\system32\d3d10.dll
LoadedModule[36]=C:\Windows\system32\d3d10core.dll
LoadedModule[37]=C:\Windows\system32\d3d11.dll
LoadedModule[38]=C:\Windows\system32\odbcint.dll
LoadedModule[39]=C:\Windows\system32\DUI70.dll
LoadedModule[40]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\Comctl32.dll
LoadedModule[41]=C:\Windows\system32\SHELL32.dll
LoadedModule[42]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[43]=C:\Windows\system32\urlmon.dll
LoadedModule[44]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[45]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[46]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[47]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[48]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[49]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[50]=C:\Windows\system32\normaliz.DLL
LoadedModule[51]=C:\Windows\system32\iertutil.dll
LoadedModule[52]=C:\Windows\system32\WININET.dll
LoadedModule[53]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[54]=C:\Windows\system32\mmcndmgr.dll
LoadedModule[55]=C:\Windows\System32\msxml3.dll
LoadedModule[56]=C:\Windows\system32\profapi.dll
LoadedModule[57]=C:\Windows\system32\apphelp.dll
LoadedModule[58]=C:\Windows\system32\filemgmt.dll
LoadedModule[59]=C:\Windows\system32\ATL.DLL
LoadedModule[60]=C:\Windows\system32\wbem\servdeps.dll
LoadedModule[61]=C:\Windows\system32\wbem\MMFUtil.DLL
LoadedModule[62]=C:\Windows\system32\oleacc.dll
LoadedModule[63]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[64]=C:\Windows\system32\rsaenh.dll
LoadedModule[65]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[66]=C:\Windows\system32\propsys.dll
LoadedModule[67]=C:\Windows\system32\ntmarta.dll
LoadedModule[68]=C:\Windows\system32\WLDAP32.dll
LoadedModule[69]=C:\Windows\system32\mlang.dll
LoadedModule[70]=C:\Windows\system32\xmllite.dll
LoadedModule[71]=C:\Windows\System32\ieframe.dll
LoadedModule[72]=C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[73]=C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[74]=C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
LoadedModule[75]=C:\Windows\system32\SXS.DLL
LoadedModule[76]=C:\Windows\system32\Secur32.dll
LoadedModule[77]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[78]=C:\Windows\system32\WS2_32.dll
LoadedModule[79]=C:\Windows\system32\NSI.dll
LoadedModule[80]=C:\Windows\system32\mswsock.dll
LoadedModule[81]=C:\Windows\System32\wship6.dll
LoadedModule[82]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[83]=C:\Windows\system32\WINNSI.DLL
LoadedModule[84]=C:\Windows\System32\mshtml.dll
LoadedModule[85]=C:\Windows\system32\COMDLG32.dll
LoadedModule[86]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\COMCTL32.dll
LoadedModule[87]=C:\Windows\system32\msimtf.dll
LoadedModule[88]=C:\Windows\System32\jscript9.dll
LoadedModule[89]=C:\Windows\system32\uiautomationcore.dll
LoadedModule[90]=C:\Windows\system32\PSAPI.DLL
LoadedModule[91]=C:\Windows\system32\WINMM.dll
LoadedModule[92]=C:\Windows\system32\d2d1.dll
LoadedModule[93]=C:\Windows\system32\DWrite.dll
LoadedModule[94]=C:\Windows\system32\WINTRUST.dll
LoadedModule[95]=C:\Windows\system32\CRYPT32.dll
LoadedModule[96]=C:\Windows\system32\MSASN1.dll
LoadedModule[97]=C:\Windows\system32\D3D10Warp.dll
FriendlyEventName=Fonctionnement arrêté
ConsentKey=APPCRASH
AppName=Microsoft Management Console
AppPath=C:\Windows\system32\mmc.exe

(yes I m french, I hope it does not bother you)

-My windows installer is also broken but it seems easier to fix (deleting a registry entry then reinstalling) so i want to fix that MMC stuff first.


Thanks firs for having read untill there, if you have any piece of information I could use to fix my problem I would be very grateful.

Sorry if my english hurts your eyes and thanks for all the support you bring to everyone !!!





EDIT : I also have this :


Nom de l’application défaillante mmc.exe, version : 6.1.7600.16385, horodatage : 0x4a5bc808
Nom du module défaillant : mshtml.dll, version : 10.0.9200.16635, horodatage : 0x51b7ad9b
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000023d5b
ID du processus défaillant : 0x120c
Heure de début de l’application défaillante : 0x01ce98a0795ec299
Chemin d’accès de l’application défaillante : C:\Windows\system32\mmc.exe
Chemin d’accès du module défaillant: C:\Windows\System32\mshtml.dll
ID de rapport : 6d8ed0fb-0497-11e3-969d-f04da261cfaf

(don t know at all if it can be useful)

try opening an elevated command prompt:
Start > type cmd > right click cmd and run as administrator

then type:
sfc /scannow

restart your computer and do it again 3 or 4 times to make sure it finds everything

--keep us posted

Stry using the other options of SFC /SCANNOW Command - System File Checker and the tip enclosed in option three. then upload any reports made.

--also, read the rest of the tread and see if you can figure it out

*looking at some old treads here's some other tips:
Run Disk Check with Automatically fix file system errors checked. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.

*also, if anyone who has more experience than i with logs would help out, that'd be great :)

*I'm sorry, i havn't used windows seven in a while, so try this:
reboot your computer and repeatedly press press F8 to get into windows 7 recovery menu. go to advanced boot options and select repair your computer, see if there' anything in there that can help :)

If you were willing to actually do a repair install, which i really dont think will be needed, there are places where you can get a windows seven ISO disk from, free and legally. you can go tho This site: >> >> http://www.wincert.net/forum/files/f...1-refresh-iso/ and get the correct version of windows 7 you have (i think home edition), then use the product key that came with the computer to activate it. instructions how to do a repair install are here >> >> Repair Install

Translated post (just did this for the logs that he posted)