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Windows 7: Can't log in to laptop

20 Aug 2013   #1

Windows 7 proffesional
Can't log in to laptop

I have a new HP 4740s laptop [2 months old] running W7 professional.

Started fine yesterday morning but the next time I tried I got....

'User profile service service failed the log on. User profile can not be loaded'.

I rang HP and they tried various things including a system restore but it said there no restore points were set even tho' I know there should have been some and suggested I make a new user account. I can get in in safe mode but can't find a 'make new user account' link.

If I do manage to make a new user account would all my emails/photos be available to me?

Googling says this is not a uncommon problem and is caused by a duplicate reg entry and one of them needs to be deleted.
I am a little green around the gills thinking about it - I just don't feel I have enough info/experience to proceed. I have read how to do it - it sounds simple enough - basically delete the entry without the .bak ext and rename the the other folder by removing the .bak and make sure user values are set to zero.

I think my problem is I'm not sure if just right clicking and deleting the folder is the correct way to delete a reg folder of if it should be done another way and what happens if that doesn't work?

Any thoughts/help greatly appreciated.

My System SpecsSystem Spec
20 Aug 2013   #2

64-bit Windows 10 Pro

Hello Mayfly, and welcome to Seven Forums.

The tutorial below can help with this user profile error. Please be sure to read all of it for all available options. If you have any questions, then please feel free to ask. :)

User Profile Service failed the logon. User profile cannot be loaded.
My System SpecsSystem Spec
20 Aug 2013   #3

Windows 7 proffesional

Thank you so much worked a treat - I was just being a wimp!! Your support was much appreciated.
My System SpecsSystem Spec

20 Aug 2013   #4

64-bit Windows 10 Pro

You're most welcome. I'm happy to hear that you got it sorted. :)
My System SpecsSystem Spec

 Can't log in to laptop

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