All Files, Programs, Favorites, Toolbars Gone- Not a Virus


  1. Posts : 2
    windows 7 pro 64 bit
       #1

    All Files, Programs, Favorites, Toolbars Gone- Not a Virus


    All was working properly when I turned off. In morning, I turned on and saw a HP screen, like when you first fire up a new computer. All programs were gone and files. It looked like a "new computer" and you had to install programs, etc.

    The Explorer opening screen was filled with Amazon, Google, Outlook and tools I did not recognize.

    I was able to use Restore and it was resolved. I am curious why this happened. All CPU checks seem to be Okay. Nothing out of the ordinary. I am concerned this might happen again.

    Would like your input
    New Member.....
    Thanks
    pick ><>
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Sounds like a factory reset was invoked.

    Try performing a clean install instead of the default HP factory installation. Use this guide:
    Clean Reinstall - Factory OEM Windows 7
      My Computer


  3. Posts : 2
    windows 7 pro 64 bit
    Thread Starter
       #3

    Any ideas how a factory reset could have happened? Thanks
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Sorry, I have no idea. Perhaps it was a menu option at POST that you inadvertently chose?

    Performing a clean install as per the tutorial will prevent that from happening. Try it and let us know if you need more help.
      My Computer


 

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