Win 7 HP loses internet connection during "sleep"


  1. Posts : 9
    Windows 7, 64 bit, SP-1
       #1

    Win 7 HP loses internet connection during "sleep"


    I wake my Win 7 HP system each morning without its internet connection. It lost it sometime during sleep. It reestablishes the connection without any help from me but it takes most of a minute sometimes for that to happen. My system is hardwired to the cable connection through the modem and router.

    I have Googled the behavior and found many posts that suggest opening the device manager, selecting "Power Management" in the properties of the network adapter and unchecking the boxes that allow the adapter to be powered off during sleep. That is an elegantly simple solution but my Power Management properties do not contain such an option for my Intel 82575 DC Gigabyte Network Connection.

    Are there other options available to correct this behavior which has only recently begun?
      My Computer


  2. Posts : 6,285
    Windows 10 Pro X64
       #2

    Perhaps a different / newer driver for the adapter?
      My Computer


  3. Posts : 9
    Windows 7, 64 bit, SP-1
    Thread Starter
       #3

    Intel says says the driver are up to date; Windows agrees.
      My Computer


  4. Posts : 2,167
    Windows 7 Home Premium 64-bit
       #4

    Did you download any software or add any new hardware just before the problem started?

    Have you tried System Restore? Try going back to a time before the problem started.

    Could have a virus interfering with Internet connection. Be sure to run Anti-virus, Spyware, and Malware scans and remove any threats before running System Restore. Otherwise, if present, infection could spread into the restore files. Which could corrupt, delete, damage, or disable System Restore files.

    You could try using Selective Startup in MSConfig to diagnose the issue. There may be a driver interfering with the Network Adapter.

    Perhaps, Event Viewer may show a warning or error related to the issue.
    Last edited by AmericanPharaoh; 02 Oct 2013 at 17:21.
      My Computer

  5.    #5

    Make sure you've installed all rounds of Important and Optional Windows Updates, after enabling Automatically deliver drivers via Windows Update (Step 3). There may be a performance Update needed or a newer driver yet delivered.

    Then work through these Sleep Mode Problems.

    If the problem is only recent, try System Restore to before it happened.

    If it persists go over your install more thoroughly using the Troubleshooting Steps for Windows 7
      My Computer


  6. Posts : 9
    Windows 7, 64 bit, SP-1
    Thread Starter
       #6

    The tech who builds all my systems returned my call this morning.

    Seems it requires nothing more complicated than rebooting the Linksys EA4500 router. Did the Arris cable modem for good measure.

    All is normal now.

    Thanks
    Last edited by proteus459; 03 Oct 2013 at 09:44.
      My Computer


  7. Posts : 2,167
    Windows 7 Home Premium 64-bit
       #7

    Just goes to show, when offering advice, start with the most basic and skip nothing.

    Glad you were able to get your issue resolved.

    John
      My Computer


 

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