Additional log on information required keeps popping up.

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  1. Posts : 8
    Windows 7 Home Premium 64bit
       #1

    Additional log on information required keeps popping up.


    Hi,

    Whilst on the internet I keep getting the 'additional log on information required-click to open your browser' bubble popping up. When this happens it briefly disconnects me from the internet (it automatically reconnects within a few seconds) and sometimes when I turn my laptop on it will connect to the internet but wont allow me access to the internet.
    I have had my laptop/internet service provider/modem for nearly a year but this problem has cropped up in the last few weeks!
    I'm assuming that it is an update issue of some type as when I connect with my PS3 it stays connected with no interruption in connectivity at all.

    I am using a wireless connection, my ISP is Vodafone Ireland and my modem is a black ZyXEL (P-66OHN-T1A) Eircom modem.

    Any help will be greatly appreciated as this issue is intensely frustrating!
      My Computer


  2. Posts : 3,724
    Windows 10x64 Build 1709
       #2

    Welcome to the forums!

    Have you tried running an sfc/scannow? We have many excellent tutorials here at the forums, written by some very capable people. Here's one on how to do that if you haven't before. Just click on the link.

    SFC /SCANNOW Command - System File Checker

    If this is a "new" problem have you tried a system restore to a point before this started? (always start with the simple things) I'm assuming you have already ran your malware and anti-virus scans of course.
      My Computer


  3. Posts : 3,724
    Windows 10x64 Build 1709
       #3

    Another thought....... this sounds more like a browser/isp problem to me , but I could be wrong. Have you updated your browser and/or router firmware?
      My Computer


  4. Posts : 4,049
    W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit
       #4

    OpenDNS?


    Some people were having a problem with OpenDNS.

    Check out this thread:
    Additional log on information may be required in notification tray
      My Computer


  5. Posts : 7,379
    Windows 7 ultimate x64
       #5

    Hi electrino, Welcome.

    Did you do some update after which this message is popping up?

    Basically installing KB2446708 (windows update) pops this message.
      My Computer


  6. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    I just did the sfc/scannow and it found no integrity violations. I am using open DNS but I don't know how to change it!
    I did get a windows update recently and the problem started soon afterwards. But, again, I dont know how to check what update it was or how to uninstall it or even how to restore to a previous save point!

    Please excuse my absolute ignorance in relation to this! Im kind of lost!

    p.s. i did a virus/maleware scan and everything is good in that dept.
      My Computer


  7. Posts : 4,049
    W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit
       #7

    Have a look at the links in this post by scr:
    Additional log on information may be required in notification tray
      My Computer


  8. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    followed the advise given by scr in the link:

    Additional log on information may be required in notification tray

    And i flushed my browser and DNS cache by following the instructions but the problem still persists.
      My Computer


  9. Posts : 7,379
    Windows 7 ultimate x64
       #9

    electrino said:
    I just did the sfc/scannow and it found no integrity violations. I am using open DNS but I don't know how to change it!
    I did get a windows update recently and the problem started soon afterwards. But, again, I dont know how to check what update it was or how to uninstall it or even how to restore to a previous save point!

    Please excuse my absolute ignorance in relation to this! Im kind of lost!

    p.s. i did a virus/maleware scan and everything is good in that dept.
    Go to control panel==>Programs and features==>Installed updates==> look for KB2446708==>right click on it and uninstall it.
      My Computer


  10. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Go to control panel==>Programs and features==>Installed updates==> look for KB2446708==>right click on it and uninstall it.
    Just had a look there and I don't actually have the KB2446708 update!
      My Computer


 
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