Windows 7: windows explorer has stop working

hens74 · 22 Oct 2013

everytime rigth clik any program,windows explore has stop working,how to fix,please help me

Dude · 23 Oct 2013

Start with this

SFC /SCANNOW Command - System File Checker.

Please fill in your specs

System Info - See Your System Specs

Make sure you have up to date video drivers, and I would recommend scanning for malware

diplo · 23 Oct 2013

In addition to what Dude has recommended, I have had luck doing a diskcheck (CHKDSK /F from elevated command prompt). I've seen this find and fix errors and alleviate the explorer.exe is not working problem.

hens74 · 24 Oct 2013

Quote: Originally Posted by Dude

Start with this

SFC /SCANNOW Command - System File Checker.

Please fill in your specs

System Info - See Your System Specs

Make sure you have up to date video drivers, and I would recommend scanning for malware

I have done SFC / SCANNOW, but when running the systeminfo error message 0xc000007b

diplo · 24 Oct 2013

Did you

Code:

CHKDSK /F

yet?

x BlueRobot · 24 Oct 2013

Please upload the results of the log file created the System File Checker, and this may be helpful - Troubleshooting Explorer.exe Crashing Issues

hens74 · 25 Oct 2013

Quote: Originally Posted by diplo

Did you

Code:

CHKDSK /F

yet?

I've tried, but it did not solve the problem

hens74 · 25 Oct 2013

Quote: Originally Posted by x BlueRobot

Please upload the results of the log file created the System File Checker, and this may be helpful - Troubleshooting Explorer.exe Crashing Issues

this Dump file ..

x BlueRobot · 25 Oct 2013

No, read Option Three of this tutorial which you followed earlier - SFC /SCANNOW Command - System File Checker

The dump file is a few months old so the findings are most likely going to be invalid now, but I'll have a look just as a matter of interest.

x BlueRobot · 25 Oct 2013

Code:

BugCheck 1000007E, {c0000005, 98d3182a, 8b983308, 8b982ee0}

Probably caused by : CHDRT32.sys ( CHDRT32+11f82a )

Code:

8b983308 -- (.exr 0xffffffff8b983308)
ExceptionAddress: 98d3182a (CHDRT32+0x0011f82a)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000004
Attempt to read from address 00000004

Code:

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

It seems that your Conexant High Definition SmartAudio driver is causing problems, by not using pointers properly, leading to access violation exceptions which do not have the appropriate exception handler. I would suggest checking for any updates from here - Conexant - Support

Code:

1: kd> lmvm CHDRT32
start    end        module name
98c12000 98d59000   CHDRT32  T (no symbols)           
    Loaded symbol image file: CHDRT32.sys
    Image path: \SystemRoot\system32\drivers\CHDRT32.sys
    Image name: CHDRT32.sys
    Timestamp:        Fri Nov 30 02:03:12 2012 (50B813E0)
    CheckSum:         0014C5D7
    ImageSize:        00147000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4