screen freezing problem


  1. ghalimaj
    Posts : 7
    windows 7 ultimate 64bit
       New #1

    screen freezing problem


    hey

    i have an hp pavilion dv6-3141ee laptop with windows 7 ultimate 64bit installed... i've been having issues with my system that sometimes the screen just freezes and i'm unable to use the touch pad nor the keyboard ..
    what is the issue ??
    NB: i'm sure its not caused by a virus

    Regards
    Ghali Majzoub
      My Computer
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  3. indianacarnie
    Posts : 3,724
    Windows 10x64 Build 1709
       New #2

    Welcome to the forums!

    Have you tried running an sfc/scannow to find and possibly repair any corrupt system files? We have many excellent tutorials here at the forums, here's one on how to do that. Just click on the link.

    SFC /SCANNOW Command - System File Checker

    Also, have you checked your drivers?

    Driver Install - Device Manager
      My Computer
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  4. ghalimaj
    Posts : 7
    windows 7 ultimate 64bit
    Thread Starter
       New #3

    Hi,

    yes i did the sfc /scannow yesterday and i also tried the diagnostic tests for the memory and disk C checkup in the bios settings... moreover , i checked all the drivers ... non had any problems or errors

    Regards
    Ghali Majzoub
      My Computer
    Quote Quote

  6. Yard Dog
    Posts : 1,514
    Win 7 Home Premium SP1 32 bit
       New #4

    Hello.. I am wondering how much resource is being used when you get this Freeze Screen
      My Computer
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  7. ghalimaj
    Posts : 7
    windows 7 ultimate 64bit
    Thread Starter
       New #5

    i am using only little resources , last time i was just reading a pdf , before i wasn't doing anything , the screen was on desktop with nothing active in background.
      My Computer
    Quote Quote

 

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