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#1
Cannot print jpegs
Using Windows 7 HP SP 1, I cannot print a jpeg file from any Microsoft software either embedded in Windows nor MS Office. I can print a jpeg from Lightroom or Photoshop, but not a Microsoft product. I can print pdf files, documents, email, spreadsheets, anything you can think of, but not a jpeg from Windows. Printer is connected via USB. Printer is an Epson WP-4020. I have uninstalled and reinstalled printer software, called Epson and they were very good at helping me with no success. They referred the problem to Microsoft. I have seen a few similar problems from others in some forums, but no real solutions. My only guess is to reinstalled Windows, but that is more than I am willing to do on my own. I get appropriate wizard and dialogue boxes, but the only response from the printer is an out of paper or jam indication that is cleared from the dialogue box. Printing another file format is then normally accomplished. This is not a printer problem in my estimation, but some remote corrupted file (??.dll) somewhere in Windows. Any suggestions?