Computer turns itself off after being put to sleep


  1. Posts : 8
    Windows 7 Home Premium 64bit
       #1

    Computer turns itself off after being put to sleep


    I normally put my computer asleep overnight. The last few days it has shut itself down and it takes an overly long time to reboot it (upwards of 3-4 minutes). I have attached the zipped folder per site instructions. Thanks so much for your help.

    Computer: HP TouchSmart 610-1150y
    OS: Windows 7 Home Premium

    Steve
    Computer turns itself off after being put to sleep Attached Files
      My Computer


  2. Posts : 1,800
    Windows 7 Pro x64 SP1
       #2

    Sboast, welcome to the windows 7 forum.

    FWIW: I don't understand why sleep is used, I have never used it and always get rid of the hyberfil

    Rich

    PS: but then I am just an old fart that can wait for my machine to come up in the morning..
      My Computer


  3. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for the thoughts. My computer is still turning itself off without permission!

    Steve
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    Hi sboast :) .

    What you are experiencing are bug checks which are consistent with what you're describing.
    The bug checks are all 0x9F which is DRIVER POWER STATE FAILURE that happens in
    transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
    or vice-versa. You can read more HERE.

    The most common cause is a device driver but sometimes it's the hardware itself
    that is at fault.

    Code:
    BugCheck 9F, {3, fffffa8005ea7060, fffff80000b9c3d8, fffffa800cbace10}
    
    *** WARNING: Unable to verify timestamp for netr28x.sys
    *** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
    Probably caused by : netr28x.sys
    Code:
    !irp fffffa800cbace10
    
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  0 fffffa800888b050 00000000 00000000-00000000    
               \Driver\netr28x
                Args: 00015400 00000000 00000005 00000003
     [ 16, 2]   0 e1 fffffa80088ce040 00000000 fffff8000370b200-fffffa800cc9f220 Success Error Cancel pending
               \Driver\vwifibus    nt!PopSystemIrpCompletion
                Args: 00015400 00000000 00000005 00000003
    Code:
    !DevExt fffffa8005ea71b0
    
      Device State = PciStarted
    
      Vendor ID 1814, Device ID 5392
      Subsystem Vendor ID 1814, Subsystem ID F053
     
     Header Type 0, Class Base/Sub 02/80  (Network Controller/'Other')
    
      Express capabilities: (OS controlled) 
      Logical Device Power State: D0 < Also known as S0 see link above.
      Device Wake Level:          Unspecified
      WaitWakeIrp:                <none>
    This due to your Ralink 802.11n Extensible Wireless adapter, the river is not old
    which is usually a good thing but I can seem to find where you might have downloaded this version.

    How did you obtain it?


    Code:
    lmvm netr28x
    start             end                 module name
    fffff880`0603b000 fffff880`06293000   netr28x  T (no symbols)           
        Loaded symbol image file: netr28x.sys
        Image path: netr28x.sys
        Image name: netr28x.sys
        Timestamp:        Fri Apr 12 14:20:28 2013



    Interestingly enough a different 0x9F bug check is a very similar story
    but this time it's the weird Ethernet connection.

    May I ask why are you connected by both wired and wireless?



    Code:
    BugCheck 9F, {3, fffffa8005eeea10, fffff80000b9c3d8, fffffa800dd6e010}
    
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
    Probably caused by : Rt64win7.sys
    Code:
    !irp fffffa800dd6e010
    
    
    Args: 00000000 00000000 00000000 00000000
    >[ 16, 3]   0 e1 fffffa800880f050 00000000 fffff800036c8200-fffffa800cd31500 Success Error Cancel pending
               \Driver\RTL8167    nt!PopSystemIrpCompletion
    Code:
    !DevExt fffffa8005eeeb60
    
      Device State = PciStarted
      Vendor ID 10ec (REALTEK SEMICONDUCTOR CO., LTD.)  Device ID 8168
      Subsystem Vendor ID 103c (HEWLETT PACKARD)  Subsystem ID 2ABB
     
     Header Type 0, Class Base/Sub 02/00  (Network Controller/Ethernet)
    
      Logical Device Power State: D0
      Device Wake Level:          D3
      WaitWakeIrp:                <none>
    Here as well the driver is not terribly outdated.

    Code:
    lmvm Rt64win7
    start             end                 module name
    fffff880`05200000 fffff880`052d2000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Wed Apr 10 06:00:34 2013


    Try to disable each one of the connections separately then both
    and see if it bug checks again when you're putting the PC to sleep.

    Also the System Event Log is filled with the following:
    Code:
    Event[34953]:
      Log Name: System
      Source: Disk
      Date: 2013-06-15T03:00:22.669
      Event ID: 11
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Beth-HP
      Description: 
    The driver detected a controller error on \Device\Harddisk1\DR1.
    Code:
    Description    Disk drive
    Model    Seagate FreeAgent GoFlex USB Device
    Media Type    External hard disk media
    Partition    Disk #1, Partition #0
    Is there a Paging File set to that drive?
    You can check by looking at:
    Computer turns itself off after being put to sleep-check-page.png

    Which you get to by:

    1. Start Menu> Run >type control.exe system
    and press the Enter key.
    A windows will open and on the Left hand side you will see Advanced system settings, click it.



    2.
    Next click on the Advanced tab and Settings which correspond to the Performance section;



    3. Then the Advanced tab once more and click on the Change button;


    Try to disconnect the drive before putting the PC to sleep and see if it still bug checks
    or lingers on reboot if it does.
    Last edited by YoYo155; 01 Nov 2013 at 14:46.
      My Computer


  5. Posts : 8
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Thanks so much for your help. I've updated both drivers. As to where I got one of the previous versions, I can't say with any certainty. I have disconnected the hardwired internet connection so now I'm just wireless. I don't remember the circumstances that had me attach the Ethernet cable. Just chalk it up to ignorance.

    Everything seems to be working well with no more unexpected shutdowns. I'm going to mark this problem as solved.

    Steve
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    Glad to be of service :), happy computing!
      My Computer


 

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