Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows Explorer Is Not Working/Windows explorer is restarting Loop

04 Nov 2013   #1

Windows 7 Professional
Windows Explorer Is Not Working/Windows explorer is restarting Loop

Sorry for starting a thread on this, but from reading about my problem online it seems like a different set of circumstances causing this for each person. So here's what I can tell you.

I was going through and deleting stuff off my hard drive, trying to clear up space and get things a little more stream lined and after uninstalling a program called iLivid I got the "Windows Explorer is not Working" error. As Windows Explorer restarted itself I wasn't too worried having had this happen before. About 2 seconds after Explorer restarted I got the "Windows Explorer Is Not Working" error again, once again letting it restart itself. After it restarted itself the error popped up immediately and now seems to be an infinite loop. I tried restarting but shortly after the computer loaded up it happened again. So now I'm in Safe Mode and the computer is usable. I tried using the System Recovery which let me go back to right before iLivid was uninstalled. Upon completion I thought I had it fixed but 2 or 3 minutes after loading up it happened again. I have about 2-3 seconds between each cycle, enough to maybe open an Explorer alternative allowing me to see and open my programs while not in Safe Mode, but with the error windows constantly popping up running in normal mode is basically pointless.

I've ran the SFC and it hasn't help. Like I said above, I've tried System Recovery to no avail. I've tried fixing the registry, still nothing.

This is what the Event Viewer is saying

Log Name: Application
Source: Application Error
Date: 11/3/2013 3:52:16 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: laptop
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: DivXMFSource.dll, version:, time stamp: 0x4cffcf66
Exception code: 0xc0000005
Fault offset: 0x0009b8a1
Faulting process id: 0x628
Faulting application start time: 0x01ced80ed41238be
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll
Report Id: 33b7ca40-44d2-11e3-b749-705ab6c04299
Event Xml:
<Event xmlns="">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2013-11-03T21:52:16.000000000Z" />
<Security />
<Data>C:\Program Files\DivX\DivX Plus Media Foundation Components\DivXMFSource.dll</Data>

If anyone knows what I can do to fix this problem I would greatly appreciate the help. Thanks for your help in advance and if you need more info just tell me what you need and I'll do my best to get it to you promptly.

My System SpecsSystem Spec
04 Nov 2013   #2

Win7 x64, Win 8 x32, Mac

DivXMFSource.dll suggests that it is related to DivX codec, most likely generating thumbnails for some files in the root directory of that drive. It could be a corrupt library on your computer or one of media files on the hard drive.

To confirm it is the thumbnails you could try moving the files away in the command prompt (see move /? for detailed instructions) and checking if the folder opens.

Then you should try re-installing your DivX codec. If the issue persists it is most likely a corrupt media file and you will have to turn thumbnails off to access the folder.
My System SpecsSystem Spec
05 Nov 2013   #3

Windows 7 Professional

Hey Gekie, I don't know about the thumbnails thing, but I did change my folder options to show icons instead of thumbnails and i also downloaded some new Divx Codecs, installed them, restarted and viola everything seems to be working fine! thank you so so much! If there's any way I can repay you let me know, you helped me out immensely!
My System SpecsSystem Spec

05 Nov 2013   #4

Win7 x64, Win 8 x32, Mac

I am glad it's helpful. Welcome to join our family here. All members here are happy to help each other. That's why I am joined. Good Night.
My System SpecsSystem Spec
17 Apr 2015   #5

win 7 XP

I have a windows 7 machine that is in a "windows explorer has stopped working" loop. I've tried everything I know to fix this problem. I do not have much knowledge or experience with the event viewer. Can you please assist me with creating a log file that I can send to you or someone else that can interpret what might be causing this error. Thank You very much.
My System SpecsSystem Spec

 Windows Explorer Is Not Working/Windows explorer is restarting Loop

Thread Tools

Similar help and support threads
Thread Forum
Windows Explorer is restarting in a loop
Hi, My windows explorer keeps running in a loop crashing and restarting. Any help? It happened when I tried to join a homegroup
Performance & Maintenance
Windows explorer has stopped working/restarting loop
i have searched for awhile for a fix on this but i can't seem to find one, after i delected the antimalware doctor virus my computer keeps saying that windows explorer has stopped working and has to restart every couple of minute so here is the event view log that i looked at and if anyone can help...
BSOD Help and Support
Windows explorer crashes -restarting loop
Using an HP G42 laptop with Windows 7 Home Basic OS. Around 15 seconds after booting into Windows, a window pops up 'windows explorer has stopped is checking for a solution to the problem...' After a couple of seconds, a window pops up saying Windows Explorer is starting,...
BSOD Help and Support
Windows Explorer stopped working/restarting loop
Hi, I have been searching around for a while now but nothing seems to be helping. I looked up my error and it seems there is something wrong with the thunbcache_96.db. The error message in the event viewer is: "Windows cannot access the file...
General Discussion
windows explorer.exe restarting loop after a forced shutdown
Hi guys, My com is running on Windows 7 Home Premium 32bit, and one day I was starting up the com and it took really long to take me to the home screen, so I forced shut down it when the screen was still black (used a no GUI boot). After the restart the message explorer.exe is not responding and...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:32.
Twitter Facebook