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Windows 7: Windows will not load, hangs at 'loading operating system' during boot

08 Nov 2013   #1

Windows 7 ultimate x64
Windows will not load, hangs at 'loading operating system' during boot

My wife's computer crashed yesterday. She got a blue screen and then it rebooted. When it boots it will load the BIOS but then just hangs on a screen that says loading operating system. I tried using the win7 recovery disk, but it was unable to repair the startup issue. I am also unable to select which operating system to repair as it does not list any. I think her hard drive died, when I try to select the hard drive to load the OS from it just tells me the disk needs to be formatted. Are their any other recovery steps I should take? Is there any way to definitively tell whether the hard drive is dead?

It's a custom build running windows 7 ultimate x64
Gigabyte motherboard
Western digital HD 1Tb @7200rpm
AMD phenom II black
Radeon Hd 7950
8gig DDR 3

My System SpecsSystem Spec
08 Nov 2013   #2

Win7 Ultimate X64

To specifically test HDD have a look here
Hard Drive Diagnostic Procedure
For general troubleshooting this will help
Troubleshooting Windows 7 Failure to Boot
My System SpecsSystem Spec
08 Nov 2013   #3

Windows 7 Enterprise x64

Abernathie, you can try rebooting the computer and repeatedly hitting F8, then select safe mode to boot. If the system boots then it sounds like a driver issue. If it hangs during safe mode boot then it's not a guarantee, but the HDD could have gone bad and the system is unable to process necessary start-up files.
My System SpecsSystem Spec


 Windows will not load, hangs at 'loading operating system' during boot

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