Windows will not load, hangs at 'loading operating system' during boot


  1. Abernathie
    Posts : 1
    Windows 7 ultimate x64
       New #1

    Windows will not load, hangs at 'loading operating system' during boot


    My wife's computer crashed yesterday. She got a blue screen and then it rebooted. When it boots it will load the BIOS but then just hangs on a screen that says loading operating system. I tried using the win7 recovery disk, but it was unable to repair the startup issue. I am also unable to select which operating system to repair as it does not list any. I think her hard drive died, when I try to select the hard drive to load the OS from it just tells me the disk needs to be formatted. Are their any other recovery steps I should take? Is there any way to definitively tell whether the hard drive is dead?

    It's a custom build running windows 7 ultimate x64
    Gigabyte motherboard
    Western digital HD 1Tb @7200rpm
    AMD phenom II black
    Radeon Hd 7950
    8gig DDR 3
      My Computer
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  3. Pauly
    Posts : 2,573
    Win7 Ultimate X64
       New #2

    To specifically test HDD have a look here
    Hard Drive Diagnostic Procedure
    For general troubleshooting this will help
    Troubleshooting Windows 7 Failure to Boot
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  4. Knight1Creeper
    Posts : 7
    Windows 7 Enterprise x64
       New #3

    Abernathie, you can try rebooting the computer and repeatedly hitting F8, then select safe mode to boot. If the system boots then it sounds like a driver issue. If it hangs during safe mode boot then it's not a guarantee, but the HDD could have gone bad and the system is unable to process necessary start-up files.
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