windows update and firewall stops

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  1. Posts : 37
    windows 7 64 bit
    Thread Starter
       #11

    I understand, windows firewall has been down since I installed norton
      My Computer


  2. Posts : 70
    Windows 7 Ultimate x64
       #12

    jsk4224 said:
    I understand, windows firewall has been down since I installed norton
    When you open Norton product, does it show that Smart Firewall is turned off? Does the Norton icon in system tray shows red status?

    If the problem is only with the Windows Action Center falsely reporting that firewall is turned off, unregistering and re-registering WMIUTILS.DLL file may be able to fix this issue.1. Click the Start button, and then click All Programs > Accessories > Run.
    2. In the Run dialog box, type the following text:
    regsvr32 /u WMIUTILS.DLL
    3. Click OK.
    4. Restart the computer.
    5. Click the Start button, and then click All Programs > Accessories > Run.
    6. In the Run dialog box, type the following text:
    regsvr32 WMIUTILS.DLL
    7. Click OK.
    8. Restart the computer.


    Let me know if this works.


    Thanks!
    Harry
    Norton Support
      My Computer


  3. Posts : 37
    windows 7 64 bit
    Thread Starter
       #13

    followed your instructions to the t. issue remains.
      My Computer


  4. Posts : 70
    Windows 7 Ultimate x64
       #14

    jsk4224 said:
    followed your instructions to the t. issue remains.
    Thank you for the information! As long as your Norton product shows a green tick with the Secure message, you do not need to worry about it.

    However, I would suggest you to try the steps in the following support article and see if it helps!

    https://support.norton.com/sp/en/us/...rProfile_en_us

    Thanks!

    Vineeth
    Norton Support
      My Computer


  5. Posts : 37
    windows 7 64 bit
    Thread Starter
       #15

    thank-you, but issue remains
      My Computer


  6. Posts : 70
    Windows 7 Ultimate x64
       #16

    jsk4224 said:
    thank-you, but issue remains
    Sorry to hear!

    Can you please let me know the version of Norton 360 you have? To find the version, open your Norton product, and then click Support > About.

    meanwhile, I suggest you to try these steps:


    • Click on Start Menu and type CMD in search, from the results right-click on command prompt and select 'Run as Administrator'.
    • Type the following command:

      winmgmt /verifyrepository
    • If you get a message "WMI repository is not consistent", run the following command:

      winmgmt /salvagerepository
    • This will perform a consistency check on the WMI repository
    • Restart the computer.

    Thanks!


    Vineeth
    Norton Support
      My Computer


  7. Posts : 37
    windows 7 64 bit
    Thread Starter
       #17

    Norton 360 version 21.1.018
    ran program, WMI repository is consistent.
    issue remains
      My Computer


  8. Posts : 70
    Windows 7 Ultimate x64
       #18

    jsk4224 said:
    Norton 360 version 21.1.018
    ran program, WMI repository is consistent.
    issue remains
    Let us try uninstalling and reinstalling the Norton product. Please download and run the Norton Remove & Reinstall Tool to uninstall and reinstall the Norton product: http://www.Norton.com/nrnr

    Thanks!

    Vineeth
    Norton Support
      My Computer


  9. Posts : 37
    windows 7 64 bit
    Thread Starter
       #19

    I forgot to tell you, I did that yesterday.
      My Computer


 
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