Windows 7: Desktop freeze

dwarfer66 · 15 Nov 2013

Hey guys for about the last month or so, at random times my desktop just freezes, could be for a few seconds or until I reboot, but it don't happen when playing games, it first started when I had win 8 (thought it was that) then I reinstalled win 7 but it still happens, even went back to earlier graphic drivers. Temps are all fine, ram is fine etc, just can be really annoying. Any ideas?

YoYo155 · 15 Nov 2013

Hi dwarfer66.
Are the system specs in your profile relevant and up to date?

Please export and upload your system event log.

Start > type eventvwr > hit Enter.
Toggle open the triangle to the left of Windows Logs, right-click on system and choose Save All Events As...
A dialogue box will pop up asking you to name the file and select the save directory, name the file the same as your Seven Forums user-name and save it to the desktop.
A second dialogue box will appear asking you to select the Display Information, select Display information for these languages and check the box next to English (if you don't have English automatically offered check the box at the bottom to display additional languages - Show all available languages and check English).
Wait a few moments until the cursor returns to normal. The file will now be on your desktop (given it's the directory it was saved to) UserName.evtx, next to it there will be a folder called LocaleMetaData select both the .evtx file as well as the folder and compress them using Winrar / 7zip and attach it in your next post.

dwarfer66 · 15 Nov 2013

Yes and here you go

YoYo155 · 15 Nov 2013

Nope, you didn't attach the file

.

dwarfer66 · 15 Nov 2013

All done tried it 4 times, as a 7zip file, but worked with a rar file.

YoYo155 · 15 Nov 2013

You seem to have Driver Verifier enabled, which takes up a fair amount of system resources.

Code:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c9 (0x0000000000000215, 0xfffff88002c777cb, 0xfffff98006488e10, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 111613-19858-01.

Please disable Driver Verifier | Driver Verifier - Enable and Disable.

You have an infection:

Code:

The description for Event ID 1116 from source Microsoft Antimalware cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

%%860
4.3.0219.0
{13365691-B87C-4D08-8163-C60F9A68A6A5}
2013-10-24T14:30:41.909Z
2147625929
VirTool:Win32/Obfuscator.XZ
5
Severe
34
Tool
http://go.microsoft.com/fwlink/?linkid=37020&name=VirTool:Win32/Obfuscator.XZ&threatid=2147625929
1
1
3
%%818
C:\Windows\explorer.exe
Dwarfer-PC\Dwarfer
file:_I:\Crack\steam_api.dll;file:_\Device\SCDEmu\SCDEmuCd0\Crack\steam_api.dll
0
%%844
1
%%813
1
%%821
0
9
%%887
0x00000000
The operation completed successfully. 
0
0
No additional actions required
AV: 1.161.588.0, AS: 1.161.588.0, NIS: 109.0.0.0
AM: 1.1.10003.0, NIS: 2.1.10003.0

Please scan:

Download TDSS-Killer and scan for rootkits.
Download Kaspersky Rescue CD and scan for other types of infections. (a how-to tutorial)
Download Malwarebytes and DON'T activate the trail (uncheck the box at the end of the installation)
Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows.

(*Kaspersky Rescue CD from a USB thumbdrive)

nVidia errors:

Code:

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video5
!051d(2528)

Code:

Warning    06/11/2013 04:43:43    Display    4101    None
Display driver nvlddmkm stopped responding and has successfully recovered.

Could be software, thermals, hardware.
Let's deal with the above first.

Disk errors:

Code:

Error    17/10/2013 05:10:39    Disk    11    None
The driver detected a controller error on \Device\Harddisk4\DR4.

Please upload the MSINFO32 file:

Start → Run → type MSINFO32 then hit Enter.
In MSINFO32 go to, File → Save → name it your user-name.
Once the file is saved right click it and choose Send to → Compressed (zipped) folder.

Attach the file in your next post.

dwarfer66 · 15 Nov 2013

Have run TDSS killer, have malwarebytes installed and run, nothing found. Driver verifier is off, when on could not even boot as a blue screen caused by wincd emu (now deleted).

YoYo155 · 15 Nov 2013

What about an AV software?

The disk with the above mentioned errors;

Code:

Model    Seagate Expansion Desk USB Device
Partition    Disk #4, Partition #0

Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk X: /R - X being the letter of the above mentioned Hard-Disk Drive.
Then Post the Disk Check results following | This Tutorial.
Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).

Please follow this detailed quote and roll-back to a known stable release:

Quote: Originally Posted by Arc

Install the 314.22 WHQL only.

Uninstall All nvidia items in Control Panel > Programs and features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

What is the make, model and age of your PSU?
Fill out this form and post back the result:

Power Supply Calculator

Test for thermals and stability:

Download HWinfo and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
- Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).

Let us know the results.

dwarfer66 · 15 Nov 2013

AV is MSE, Nvidia drivers will take a while to download as I am on slow speed at the moment, will install when they are done. Check disk will take a while since it is a 3TB drive. PSU is about 5 years old. No overclocking has been used at all.