Desktop dissapeared and can't access my Outlook account


  1. Exorant
    Posts : 3
    Windows 7 Ultimate 32bit
       New #1

    Desktop dissapeared and can't access my Outlook account


    Hello,

    Today I opened my laptop, I tried to open my Outlook and it prompted me for a password (it never did that before). I restarted my laptop , and after the restart I lost all my desktop icons (I now have on desktop some icons I never had before), all my taskbar quick access icons and when I tried to open Outlook it prompted me to configure it as if I didn't have an account configured.

    If anyone can help me with this problem I'd appreciate it.
    Thank you.
      My Computer
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  3. MilesAhead
    Posts : 5,092
    Windows 7 32 bit
       New #2

    If you have a Restore Point from just before this happened try using it.
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  4. Exorant
    Posts : 3
    Windows 7 Ultimate 32bit
    Thread Starter
       New #3

    Unfortunatelly I have no backup. Strange thing is that all my desktop items can be found in C:/User/Username/Desktop (there is only 1 user on my laptop)
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  6. MilesAhead
    Posts : 5,092
    Windows 7 32 bit
       New #4

    Right. There's a desktop for each user and one in Public for all users(as in when you do an install for all users.)

    Especially a Laptop is bound to encounter corrupted files. You should at least enable System Restore. Otherwise it's all just hoping you stay lucky. :)
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  7. Sir George
    Posts : 1,346
    Windows 7 Professional x64
       New #5

    Exorant said:
    Hello,

    Today I opened my laptop, I tried to open my Outlook and it prompted me for a password (it never did that before). I restarted my laptop , and after the restart I lost all my desktop icons (I now have on desktop some icons I never had before), all my taskbar quick access icons and when I tried to open Outlook it prompted me to configure it as if I didn't have an account configured.

    If anyone can help me with this problem I'd appreciate it.
    Thank you.
    Have you checked for any virus or malware infections?
      My Computer
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  8. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #6

    Download and run "Unhide" http://download.bleepingcomputer.com/grinler/unhide.exe

    Run a full anti-virus scan.
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  10. Exorant
    Posts : 3
    Windows 7 Ultimate 32bit
    Thread Starter
       New #7

    It seems it was just an error that was switching my profile with the TEMP profile.
    The solution from here worked for me.
      My Computer
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  11. MilesAhead
    Posts : 5,092
    Windows 7 32 bit
       New #8

    Exorant said:
    It seems it was just an error that was switching my profile with the TEMP profile.
    The solution from here worked for me.

    Thanks for posting the fix. :)
      My Computer
    Quote Quote

 

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